Davon Shine
Marshville ,NC
Summary
Quick-thinking individual recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate
Novant Health Ballantyne Medical Center
06.2022 - Current
- Facilitated communication between healthcare providers by acting as a liaison for patients with complex cases requiring interdisciplinary coordination.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Provided compassionate support to patients during difficult medical situations, offering reassurance and guidance.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
District Operations Manager
CVS Healthcare
11.2021 - 05.2022
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Established strong relationships with key stakeholders, leading to successful collaborations on various initiatives.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
Care Pass District Lead/District Pharmacy Supervisor
CVS Pharmacy
06.2018 - 11.2021
- Evaluated emerging industry trends and technologies, incorporating innovative solutions into daily operations whenever possible.
- Conducted regular audits of controlled substances inventory as required by law, ensuring strict adherence to established protocols and guidelines.
- Addressed any customer complaints or concerns promptly, upholding the company''s reputation for providing outstanding customer service experiences consistently throughout the district''s stores.
- Managed inventory levels effectively to minimize waste and optimize profit margins across all pharmacies in the district.
Administrative Assistant
Carolina Vet Specialist
06.2017 - 11.2017
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Forest Hills High School
Bachelor of Science - Business Administration
ECPI University
Virginia Beach, VA11.2025
Skills
- Leadership
- Legal Compliance
- Database Coordination
- Proficient in Excel, Microsoft and Google software
- Medical terminology
- Verbal and Written Communication
- Caseload Management
- Interdepartmental Cooperation
- Time Management
- Customer Service
- Critical Thinking
- Project Management
Accomplishments
Top sales District Leader
Top Care Pass performer
CVS Employee of the Year
Novant Health Remarkable Service award
Certification
Public Noatry
Timeline
Patient Advocate
Novant Health Ballantyne Medical Center
06.2022 - Current
District Operations Manager
CVS Healthcare
11.2021 - 05.2022
Care Pass District Lead/District Pharmacy Supervisor
CVS Pharmacy
06.2018 - 11.2021
Administrative Assistant
Carolina Vet Specialist
06.2017 - 11.2017
High School Diploma -
Forest Hills High School
Bachelor of Science - Business Administration
ECPI University
Public Noatry
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