Davone Hernandez
Syracuse
Summary
Results-driven professional specializing in clinic operations and patient care. Known for critical thinking and leadership in enhancing workflow and compliance, aiming to drive measurable improvements in patient satisfaction and clinic performance.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Clinic Lead
WellNow Urgent Care & Occupational Medicine
Syracuse
11.2023 - Current
- Oversee daily clinic operations across multiple locations while maintaining high standards of patient care, safety, and satisfaction.
- Partner closely with providers to optimize staffing, workflow efficiency, and overall clinic performance.
- Supervise, train, and motivate clinical staff, ensuring consistent compliance with policies, procedures, competencies, and OSHA requirements.
- Monitor and improve key performance metrics, including patient flow, patient satisfaction, and financial outcomes.
- Facilitate daily briefings, manage staff schedules, and support efficient clinic operations.
- Resolve patient concerns with compassion and professionalism, while supporting occupational medicine and urgent care objectives.
Rescue Mission Employee
Rome Rescue Mission
Rome
08.2020 - 09.2021
- Provided comprehensive support services to vulnerable populations, including shelter coordination, nutritional support, and access to essential resources.
- Actively supported life-changing programs focused on behavioral accountability, stability, and reintegration into independent living.
- Demonstrated strong interpersonal leadership by engaging individuals with professionalism, empathy, and firm boundaries, to support long-term success.
- Partnered with team members to promote continuity of care, and ensure program standards were consistently met.
Certified Nursing Assistant
Bethany Gardens Rehabilitation Center
Rome
03.2020 - 06.2020
- Provided essential, hands-on patient care during the COVID-19 pandemic in high-risk healthcare environments, supporting patients with activities of daily living while maintaining strict infection control and safety protocols.
- Delivered compassionate care to acutely ill and vulnerable patients during periods of isolation, staffing shortages, and heightened emotional distress.
- Assisted with bathing, dressing, feeding, toileting, and oral hygiene, while preserving patient dignity under crisis conditions.
- Adhered to evolving PPE, isolation, and sanitation guidelines to protect patients, staff, and the community.
- Supported nursing staff by monitoring patient conditions, reporting changes promptly, and helping maintain continuity of care during unprecedented system strain.
- Demonstrated resilience, adaptability, and professionalism while working extended hours and navigating rapidly changing clinical protocols.
Education
Bachelor of Arts - Economics & Business
Virginia Military Institute
Lexington, VA12-2021
High School Diploma -
Rome Free Academy
Rome08-2017
Skills
- Clinic operations
- Patient care standards
- Workflow optimization
- Healthcare compliance
- Leadership skills
- Critical thinking
- Effective communication
- Training & Development
Certification
NIOSH Certified
Timeline
Clinic Lead
WellNow Urgent Care & Occupational Medicine
11.2023 - Current
Rescue Mission Employee
Rome Rescue Mission
08.2020 - 09.2021
Certified Nursing Assistant
Bethany Gardens Rehabilitation Center
03.2020 - 06.2020
Bachelor of Arts - Economics & Business
Virginia Military Institute
High School Diploma -
Rome Free Academy