DaVonnah Shattuck
Clarksville,TN
Summary
Detail-oriented professional with a solid background in food service and package handling. Known for strong communication and teamwork skills, consistently enhancing productivity and service quality in high-pressure settings.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Texas Roadhouse Steakhouse
Fort Campbell North, KY
02.2024 - Current
- Prepared and served high-quality food items in accordance with Texas Roadhouse standards.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted in training new team members on food preparation and safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to streamline food production processes during peak hours.
- Implemented best practices for hygiene and sanitation, ensuring compliance with health regulations.
- Enhanced dining experience by facilitating timely service and maintaining a welcoming atmosphere.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Package Handler
FedEx
Clarksville, TN
07.2024 - 10.2024
- Operated package handling equipment efficiently to ensure timely processing of shipments.
- Sorted and categorized packages accurately for optimized delivery routes.
- Assisted in training new team members on safety protocols and operational procedures.
- Monitored workflow to maintain productivity standards during peak periods.
- Implemented best practices for packaging methods, enhancing overall efficiency.
- Maintained clean and organized work area to comply with safety regulations and improve workflow efficiency.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Server
J. Fords Black Angus
Terre Haute, IN
11.2019 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently while maintaining high standards of service.
- Resolved customer complaints effectively to enhance overall dining experience.
- Implemented suggestions for menu improvements based on customer feedback.
- Led team initiatives to improve table turnover rates during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
Education
Psychology
Southern New Hampshire University
Hooksett, NHNo Degree - Music Performance
Indiana State University
Terre Haute, INHigh School Diploma -
Terre Haute South Vigo High School
Terre Haute, IN06-2019
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Working quickly
- Working with diverse people
- Productivity and efficiency
- Order taking accuracy
- Complex Problem-solving
- Heavy lifting capacity
- Cross-functional teamwork
- Equipment maintenance
- Customer feedback analysis
- Table setting expertise
- Cleaning and sanitizing
- Conflict resolution
Timeline
Package Handler
FedEx
07.2024 - 10.2024
Food Service Worker
Texas Roadhouse Steakhouse
02.2024 - Current
Server
J. Fords Black Angus
11.2019 - 02.2023
Psychology
Southern New Hampshire University
No Degree - Music Performance
Indiana State University
High School Diploma -
Terre Haute South Vigo High School