Davontay Jennings
Akron,OH
Summary
Dedicated and professional individual with a demonstrated history of achieving company objectives through organized and efficient practices. Thrives in high-pressure environments and readily adapts to new situations and challenges, consistently enhancing the organizational brand.
Overview
8
8
years of professional experience
Work History
Partner Support Representative
Concora Credit
07.2023 - 08.2024
- Assist partners and store representatives with account holders having trouble making purchases and application process/ approve and decline and review credit applications for partners and customers
- Assist store partners with portal and making purchases
- Over the phone calls.
Customer Service Associate
DHL
09.2022 - 05.2023
- Managed inbound and outbound communications via phone, email, and chat, effectively handling a high volume of requests
- Assisted customers with tracking shipments, processing orders, and coordinating logistics, resulting in a 95% customer satisfaction rate.
Scheduling Coordinator
AdventHealth
08.2021 - 08.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Picker/Packer
RIP-IT Sports
02.2022 - 08.2022
- Pick & pack orders to be shipped out & other warehouse work
Shipping Department Associate
Signet Jewelers
03.2021 - 08.2021
- I helped watch the robot and get packages ready to be shipped out to jewelry stores.
Team Member
Walmart
01.2020 - 10.2020
- I was in the online grocery pick up department and I helped pick the orders and bag them and take the orders to the customer.
Team Member
Target
10.2019 - 01.2020
- I was in the ship from store department & Pick Up orders and help box orders and get the orders ready for pickup the job was seasonal.
Front End Cashier
Walmart
01.2019 - 06.2019
- Cashier & returns
Shoe Department Associate
JCPenney
10.2018 - 01.2019
- Working In Shoe Department Stocking Shoes & Etc.
McDonald's Crew Member
Golden Alliance
10.2016 - 06.2018
- Front Counter Cashier, Runner, Front & Back Booth
Education
Bachelor of Science - Music Business
Full Sail University
Winter Park, FL05.2024
Skills
- Marketing
- Customer Service
- Microsoft Windows
- Credit Analysis
- Performance Management
- Branding
- CRM Software
- Data Entry
- Account Management
- Strategic Planning
- Project Management
- Application support
Timeline
Partner Support Representative
Concora Credit
07.2023 - 08.2024
Customer Service Associate
DHL
09.2022 - 05.2023
Picker/Packer
RIP-IT Sports
02.2022 - 08.2022
Scheduling Coordinator
AdventHealth
08.2021 - 08.2022
Shipping Department Associate
Signet Jewelers
03.2021 - 08.2021
Team Member
Walmart
01.2020 - 10.2020
Team Member
Target
10.2019 - 01.2020
Front End Cashier
Walmart
01.2019 - 06.2019
Shoe Department Associate
JCPenney
10.2018 - 01.2019
McDonald's Crew Member
Golden Alliance
10.2016 - 06.2018
Bachelor of Science - Music Business
Full Sail University