Davonte Elliott
Washington
Summary
Motivated professional with a strong background in customer service, dedicated to resolving resident issues and enhancing their experience. Proven ability to maintain accurate records and build positive relationships through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Leasing Consultant
Franklin Group Companies
District Heights
12.2024 - 05.2026
- Coordinated and managed the move-in process for new residents by preparing lease agreements, verifying documentation, scheduling move-in dates, and ensuring apartment homes were ready for occupancy.
- Provided community tours, explained property policies and amenities, distributed keys and welcome packets, and maintained ongoing communication to ensure a smooth and positive resident experience.
- Resolved resident issues while providing excellent customer service.
- Assisted residents with inquiries, concerns, and account information in a professional manner.
- Built positive relationships with residents through strong communication and problem-solving skills.
- Maintained accurate records and updated residents information daily.
- Managed high-volume phone calls and administrative tasks efficiently.
- Assisted management with reports, correspondence, and office coordination.
- North Hill Apartments, District Heights,MD
Teacher Assistant
District of Columbia Public School
Washington
08.2021 - 08.2023
- Supported students individually and in small groups to reinforce lessons and improve academic performance.
- Maintained positive, safe, and organized classroom environment to foster student engagement.
- Monitored student behavior to encourage positive social interactions and enhance classroom participation.
- Prepared instructional materials, classroom displays, and educational activities.
- Assisted with grading assignments and maintaining attendance records to support instructional effectiveness.
- Supervised students during lunch, recess, field trips, and other school activities.
- Communicated professionally with teachers, staff, and parents regarding student progress and classroom needs.
- Thomson Elementary, NW District of Columbia
Concierge
NVT Staffing Company
Stafford
05.2016 - 06.2021
- Served as the primary point of contact for guests, residents, and visitors by providing assistance, answering questions, and ensuring a professional and welcoming environment.
- Managed front desk operations by efficiently handling multi-line phone calls, scheduling reservations, distributing messages and mail, and directing calls to appropriate departments.
- Built and maintained positive relationships with clients and residents by delivering exceptional customer service, responding to concerns promptly, and ensuring customer needs were met professionally and efficiently.
- Monitored visitor access and upheld building security procedures by verifying guest authorization with residents, ensuring safety and compliance.
- Maintained accurate package tracking records and promptly notified residents of deliveries while delivering excellent customer service and organizing package room operations.
- Stafford VA
Front Desk Concierge/Clerical
Homeowners Association of Charles County
Waldorf
08.2010 - 05.2015
- Built and maintained positive relationships with homeowners, residents, HOA board members, and community partners through effective interpersonal and communication skills.
- Supported HOA administrative operations by managing accounting tasks, enforcing covenants, facilitating resident communications, and maintaining records for smooth community operations.
- Collaborated with HOA leadership and team members to address resident concerns, support community initiatives, and efficiently complete projects and administrative tasks.
- Maintained up-to-date knowledge of state, local, and HOA regulations, policies, and procedures to ensure compliance and provide accurate information to residents and board members.
- Waldorf MD
Education
High School -
Westlake High School
Waldorf, MDSome College (No Degree) - Social Work/Sociology
University of Maryland Eastern Shore
Princess Anne, MDSkills
- Sales & Leasing
- Lease agreements
- Property Tours
- Tenant Relations
- Customer Service
- Microsoft Office / Property Management Software
- Administrative Support
- Organization & Time Management
- Phone & Email Etiquette
- Conflict Resolution
- Communication Skills
References
- Carmel Johnson, Regional Property Manager - North Hills Apartments, (240)455-7518, northhillsmgr@fgcompanies.com
- Donna Jackson, HOA Manager - Charles Crossing Community Association, (240)346-7922, mer505@comcast.net
- Annetta Lyech, Leasing Manager - North Hill Apartments, (240)455-7518, northhillsleasingmgr@fgcompanies.com
Timeline
Leasing Consultant
Franklin Group Companies
12.2024 - 05.2026
Teacher Assistant
District of Columbia Public School
08.2021 - 08.2023
Concierge
NVT Staffing Company
05.2016 - 06.2021
Front Desk Concierge/Clerical
Homeowners Association of Charles County
08.2010 - 05.2015
High School -
Westlake High School
Some College (No Degree) - Social Work/Sociology
University of Maryland Eastern Shore