Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Emilia Pica

Bloomington,IN

Summary

Motivated and dependable professional with experience in customer-facing roles across retail, hospitality, and property management. Proven success as a cashier at Hobby Lobby, a hostess at Villa Macri, a banquet server at Knollwood Country Club, and a leasing agent at The Park on Morton. Skilled in handling payments, providing excellent customer service, leading apartment tours, coordinating events, and maintaining clean, organized workspaces. Brings strong communication, attention to detail, and a positive, team-oriented attitude to every role.

Overview

6
6
years of professional experience

Work History

Leasing Agent

The Park On Morton
Bloomington, IN
05.2024 - 12.2025
  • Greeted prospective residents and led property tours, showcasing units and community amenities.
  • Answered questions about rent prices, lease terms, availability, and application steps.
  • Assisted with leasing paperwork, processed applications, and ran background checks.
  • Handed out keys and welcome packets to new residents on move-in day, ensuring a smooth transition.
  • Responded to phone calls, emails, and walk-ins with professionalism and a helpful attitude.
  • Logged maintenance requests and coordinated with maintenance staff for timely service.
  • Supported community events and marketing efforts to attract and retain residents.
  • Maintained a clean and organized office and model unit for daily tours.

Banquet Server

Knollwood Country Club
Granger, IN
05.2021 - 08.2021
  • Set up tables, chairs, linens, and place settings for weddings, parties, and events.
  • Served food and drinks to guests in a professional and friendly manner.
  • Made sure guests had everything they needed and responded quickly to requests.
  • Cleared plates, refilled drinks, and kept tables clean throughout the event.
  • Followed instructions from event managers and worked closely with kitchen and service staff.
  • Helped with event cleanup, including taking down tables and organizing supplies.

Restaurant Hostess

Villa Macri Italien Resturant
Granger, IN
12.2019 - 02.2020
  • Warmly greeted guests as they entered the restaurant and made them feel welcome.
  • Managed the seating chart to ensure a smooth and fair flow of guests to tables.
  • Answered phone calls to take reservations and provide information about wait times and menu options.
  • Communicated clearly with servers and kitchen staff to coordinate table availability and special requests.
  • Helped keep the front area clean and presentable, including menus, waiting areas, and host stand.
  • Followed manager instructions and assisted with closing duties or additional tasks during busy shifts.

Cashier

Hobby Lobby
Mishawaka, IN
10.2019 - 12.2019
  • Delivered friendly and helpful customer service by greeting shoppers, answering questions, and resolving basic concerns.
  • Accurately handled cash, credit, debit, and gift card transactions using the register system.
  • Maintained a clean and organized checkout area, including wiping surfaces and keeping bags and supplies stocked.
  • Followed directions from managers promptly and completed tasks such as cleaning, organizing, or assisting in other departments.
  • Restocked merchandise near the front of the store and helped keep shelves neat and full during slower times.

Education

Bachelor of Liberal Studies - Liberal Studies

Indiana University, Bloomington
Bloomington, IN
05-2025

Skills

  • Customer Service
  • Cash Handling
  • Teamwork
  • Communication
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Multitasking
  • Sales & Leasing
  • Property Tours
  • POS & Register Use
  • Event Setup & Serving
  • Office Organization
  • Following Instructions
  • Cleaning & Restocking

Languages

American Sign Language
Professional

Affiliations

  • Indiana University Bloomington Women’s Ice Hockey Team – Player.
  • Pursuing creative art projects in various mediums.
  • Enjoy snow sports including skiing and snowboarding.
  • Participate in water sports such as wakeboarding, tubing, and swimming.

Timeline

Leasing Agent

The Park On Morton
05.2024 - 12.2025

Banquet Server

Knollwood Country Club
05.2021 - 08.2021

Restaurant Hostess

Villa Macri Italien Resturant
12.2019 - 02.2020

Cashier

Hobby Lobby
10.2019 - 12.2019

Bachelor of Liberal Studies - Liberal Studies

Indiana University, Bloomington

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