Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawana Maine

Arlington,TX

Summary

Dynamic retail professional with a proven track record at JCPenney, excelling in employee training and performance monitoring. Recognized for enhancing customer satisfaction through exceptional service and effective task delegation. Skilled in visual merchandising, consistently driving sales and creating engaging shopping experiences. Passionate about fostering team success and achieving operational excellence.

Overview

10
10
years of professional experience

Work History

Supervisor

JCPenney
Cedar Hill, Texas
12.2024 - Current
  • Guided subordinates on job duties and responsibilities to enhance clarity.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Trained new employees on company policies, job duties, and performance expectations.

Assistant Manager

Helzberg Diamonds
Fort Worth, Texas
08.2021 - 07.2024
  • Assisted in managing daily store operations and team performance.
  • Trained new employees on product knowledge and customer service standards.
  • Provided exceptional customer service to enhance shopping experience and satisfaction.
  • Supervised daily operations including scheduling shifts, assigning duties.

Store Manager

Zale Corporation
Irving, Texas
08.2015 - 01.2018
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Education

Certification - Medical

Kaplan College
Merrillville, IN
01-2009

Skills

  • Employee training
  • Performance monitoring
  • Task delegation
  • Customer service
  • Inventory management
  • Visual merchandising

Timeline

Supervisor

JCPenney
12.2024 - Current

Assistant Manager

Helzberg Diamonds
08.2021 - 07.2024

Store Manager

Zale Corporation
08.2015 - 01.2018

Certification - Medical

Kaplan College

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