DAWN ALLEN KAUFMAN
Summerville,SC
Summary
Production planning professional with strong foundation in managing schedules and streamlining operational processes. Proven ability to enhance productivity and ensure timely project completion. Known for fostering collaborative work environment and adapting to changing production needs, ensuring efficient workflow and high-quality results.
Overview
26
26
years of professional experience
Work History
Repack Planner/Scheduler
ROBERT BOSCH LLC
01.2021 - Current
- Analyze data from multiple sources to create a schedule to satisfy customer demand.
- Coordinate and schedule the cleaning of packaging.
- Create work packets for the next day’s schedule.
- Maintain and update records for Repack.
- Coordinate with multiple departments in the supply chain to ensure emergencies are processed quickly and efficiently.
- Research and address inventory issues.
- Communicate with supply chain of any issue, i.e., damaged parts, lack of packaging, and parts shortages.
- Assist with packing parts and cleaning packaging when necessary to meet customer needs.
- Assist Team Leads with coordination of resources.
- Assist Associates with questions or issues and provide constructive feedback.
Customer Service Representative
ROBERT BOSCH LLC
01.2018 - 01.2021
- Professional etiquette dealing both in face-to-face communication as well as via telephone and email.
- Communication with both internal and external customers.
- Strong telephone and email communication skills to respond to customer inquiries in a timely manner and update when deviations occur.
- Daily customer order pick creation.
- Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites.
- Office duties: filing, faxing, scanning.
- Maintain and abide by records retention procedures per Central Directives.
- Ability to problem solve utilizing the 5 Why’s or 8D formats Creation of carrier and customer required paperwork (BOL, Customs, etc).
- Posting goods issue of shipments.
Inventory Specialist
ROBERT BOSCH LLC (through MAU Staffing)
07.2015 - 01.2018
- Plan, coordinate and monitor indirect material orders and deliveries primarily from international suppliers.
- Create work instructions, and supporting documentation, for new processes.
- Customer Service and Internal Sales Representative
- Operate multiple line phone system.
- Take incoming orders. Determined customer’s need through in-depth discovery questions.
- Create purchase orders. Order parts via internet or phone.
- Schedule appointments.
Customer Administrator (Service Department)
CONTINENTAL TEVES (through YOH PROFESSIONAL STAFFING)
03.2012 - 06.2012
- Supervise six Service Department associates.
- Schedule workloads for Service Department Stations
- Use SAP to create schedule agreements, sales orders, and delivery orders.
- Monitor Chrysler’s SMART and DRIVE Systems. Monitored incoming EDI.
- Answer and dispute tickets in Chrysler’s systems.
- Instrumental in raising facility’s Mopar ratings by twenty points.
Shipping/Receiving Clerk
PRINCE MANUFACTURING (through Friday’s Staffing Services)
11.2011 - 02.2012
- Professionally provide customer service via telephone and email
- Respond promptly to both internal and external customers.
- Process orders and provide confirmations.
- Kept detail records of all receiving, and shipping transactions.
- Coordinate movement of products with material handlers
- Prepare all necessary shipping documentation and schedule shipment pick-ups.
- Confirm shipping information to customers.
Customer Account Specialist
BORG WARNER THERMAL (through Friday’s Staffing Services)
12.2009 - 10.2011
- Professionally provide customer service via telephone and email.
- Promptly respond and follow-up to customer concerns and requests.
- Process orders in SAP.
- Provide purchase orders confirmations, ship dates, and proof-of-delivery to customers via fax, email, and telephone.
- Act as a liaison between customer and internal departments regarding unresolved issues and direct requests. Keep detailed records of customer interactions, and transactions.
- Monitor incoming EDI, investigated and corrected any errors.
- Create Master Data in SAP with relation to pricing, and cross-references.
- Monitor inventory levels for future customer demand.
Shipping/Receiving Associate & Product Specialist
EATON CORPORATION
02.2000 - 04.2009
- Verify and maintain records of incoming and outgoing shipments.
- Accept deliveries and reviews orders received for accuracy and condition of merchandise.
- Prepare products for shipment, and schedule carrier pick-ups.
- Design flowcharts and work instructions.
- Train employees across multiple departments.
- Assist Purchasing Department in controlling inventory costs, securing goods and services.
- Lean Manufacturing 5S Auditor.
- Blueprint reading.
- Instrumental in obtaining ISO 9000 Certificate.
- Assembled and kitted a wide range of parts.
Education
Bachelor of Science - Paralegal Studies
EVEREST UNIVERSITY
Orlando, FL07-2009
Paralegal Continuing Education Certificate - undefined
A-B TECHNICAL COMMUNITY COLLEGE
Asheville, NC05-2003
Skills
Streamlined processes to enhance operational efficiency and organization
Utilized Microsoft Word to create and format documents Assisted in data organization using Microsoft Excel Supported presentations with Microsoft PowerPoint design and layout
Exhibited assertive and positive demeanor in all professional interactions
Assisted teams in utilizing SAP, AS400, and Oracle systems for efficient data management Supported project execution by maintaining accurate records and documentation Collaborated with colleagues to troubleshoot system issues and enhance user experience
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted teams in achieving project goals by providing necessary support and resources Collaborated with colleagues to streamline processes and improve efficiency Contributed to project documentation and reporting to maintain clarity and organization
Timeline
Repack Planner/Scheduler
ROBERT BOSCH LLC
01.2021 - Current
Customer Service Representative
ROBERT BOSCH LLC
01.2018 - 01.2021
Inventory Specialist
ROBERT BOSCH LLC (through MAU Staffing)
07.2015 - 01.2018
Customer Administrator (Service Department)
CONTINENTAL TEVES (through YOH PROFESSIONAL STAFFING)
03.2012 - 06.2012
Shipping/Receiving Clerk
PRINCE MANUFACTURING (through Friday’s Staffing Services)
11.2011 - 02.2012
Customer Account Specialist
BORG WARNER THERMAL (through Friday’s Staffing Services)
12.2009 - 10.2011
Shipping/Receiving Associate & Product Specialist
EATON CORPORATION
02.2000 - 04.2009
Bachelor of Science - Paralegal Studies
EVEREST UNIVERSITY
Paralegal Continuing Education Certificate - undefined
A-B TECHNICAL COMMUNITY COLLEGE