Dawn Armbrest
Altoona,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Children's Dental Center of Central Iowa
05.2019 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Billing Specialist
Central Iowa Medical Billing
11.2009 - 02.2019
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Orchestrated day-to-day operations of the billing department, including medical coding, payment posting, accounts receivables and collections.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Communicated with insurance providers to ensure any denied claims were resolved and resubmitted.
- Verified proper ICD-10 coding on claims.
- Efficiently collected payments and communicated with clients.
- Researched and followed up on denied insurance claims.
- Posted payments and collections on a regular basis.
- Transferred balances to correct payers.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Bookkeeper Assistant
The Bookkeepers, Inc
11.2009 - 10.2012
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained account accuracy by reviewing and reconciling checks on a monthly basis.
- Entered figures using 10-key calculator to compute data quickly.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
Skills
- Month-end closing procedures
- Collection practices
- Payment processing
- Billing systems and software
- Accounts payable / accounts receivable
- Data entry
- Scheduling for multiple providers
- Team Leadership
- Problem-Solving
- Customer Service
- Operations Management
Timeline
Operations Manager
Children's Dental Center of Central Iowa
05.2019 - 05.2024
Billing Specialist
Central Iowa Medical Billing
11.2009 - 02.2019
Bookkeeper Assistant
The Bookkeepers, Inc
11.2009 - 10.2012
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