Dawn Bales

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.
• Moved furniture for cleaning and set up for special events.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

• Processed entry orders, RMA's, cores, warranty RMA, AOG's,

and drop ship order's in SAP.

• Worked directly with top customer's; Duncan Aviation, West Star Aviation, Jet Aviation, Textron (e-procurement), Air Evac,

Des Moines Flying Service, and many others on a daily basis

to meet customer needs.

• Worked back order report, COD report, credit card report, and etc.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.