Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Bales

Osceola,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase

profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Custodian

Osceola High School
05.2021 - Current


Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Customer Service Representative

Boeing/Aviall
10.2005 - 05.2020
  • Processed entry orders, RMA's, cores, warranty RMA, AOG's,

and drop ship order's in SAP.

  • Worked directly with top customer's; Duncan Aviation, West Star Aviation, Jet Aviation, Textron (e-procurement), Air Evac,

Des Moines Flying Service, and many others on a daily basis

to meet customer needs.

  • Worked back order report, COD report, credit card report, and etc.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Northeast High School
Kansas City, MO
05.1985

Skills

  • Call center experience
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Problem-solving abilities
  • Customer Service

Timeline

Custodian

Osceola High School
05.2021 - Current

Customer Service Representative

Boeing/Aviall
10.2005 - 05.2020

High School Diploma -

Northeast High School
Dawn Bales