Dawn Batchelor

• Oversee daily operations and activities of counseling staff.
• Deliver exceptional customer service to students and parents, ensuring satisfaction and support.
• Facilitate analysis and allocation of financial aid resources.
• Monitor applicant progress and status to ensure timely processing and communication.
• Oversee origination, disbursement, and reconciliation of Pell Grants to ensure adherence to financial aid regulations.
• Establish and maintained open lines of communication with staff through personal meetings, emails, and social media to enhance teamwork within university community.
• Assist students in understanding federal and state regulations related to financial aid, student accounts, and loans. Addressed and resolved discrepancies or concerns raised by prospective students regarding financial aid.
• Oversee certification process for VA students, including Chapters 33, 35, and vocational rehabilitation.

Successfully working remote from 2021-current

• Assisted potential students in completing all necessary documents to comply with Federal Regulations and to complete the Financial Aid process.
• Assisted students with completing verification, followed up with students to see that all documents are completed timely and accurately
• Submitted new files to 3rd party processor for funding.
• Monitor continuing student’s files for timeliness of funding to be disbursed.
• Monitor aging student accounts.
• Achieved 2011 Parthenon Award for being “Best of the Best Employee”.
• Higher Education – Financial Aid Services- Staff of 11

• Assisted customers over the phone with their financial aid needs.
• Maintained an up to date knowledge of credit union products
• Maintained a positive relationship with customers.
• Credit Union Call Center – Financial

• Oversaw applicant interviews to select qualified candidates. Analyzed credit information to assess financial viability and risk.
• Oversaw all stages of consumer and second mortgage loan transactions, ensuring timely processing and closure.
• Assisted members with credit and non-credit inquiries. Fostered positive relationships to support future business opportunities.
• Managed communication strategies for collecting on defaulted loans via direct phone calls and formal letters.
• Facilitated repossession of collateral through strategic coordination and planning.
• Generated comprehensive monthly reports to inform board of directors' strategic decisions.