Dawn Berry
Bloomington,IL
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Program Assistant for Student Accommodation & Comp
Heartland Community College
01.2022 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
- Created and updated records and files to maintain document compliance.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Coordinated and communicated with external stakeholders to support program objectives.
- Offered technical support and troubleshot issues to enhance office productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
Administrative Assistant for Student Support Services
Heartland Community College
05.2010 - 03.2020
- Enter purchase requisitions into PeopleSoft Financials and utilizing software for data
- Maintain ongoing communication with students, faculty and staff
- Assisting with budget recordkeeping
- Entering of discipline records into Maxient
- Maintenance of confidential records
- Assist all departments of division with ordering supplies
- Processing of employee professional development requests
- Assisting students with registration processes for Student Counseling Services, GENS courses, GPS Workshops, and Success Connections coaching
- Assist in event planning for various departments of the division using 25Live and other resources
- Scheduling of GPS workshops and GENS courses in People Soft Campus Solutions
- Management of Student Counseling Services food pantry
- Supervision of Student Counseling Services student workers
- Maintain webpages for the various departments of the division
- Yearly Commencement planning committee
- RSO registration in accordance with State of Illinois law
- Developed, coordinated and executed SHIELD testing site for Heartland Community College after SHIELD staff was reassigned.
Information Technology Front Desk Assistant/Division Secretary for Information Technology
Heartland Community College
07.2009 - 05.2010
- Enter purchase requisitions into PeopleSoft Financials and utilizing software for data
- Input information and report creation from Access Database
- Communication with solicited and unsolicited vendors
- Project management communications from CIO
- Purchase receiving and distribution
- Creation and updating of IT document manual
- Management of college’s toner recycling project
- Back-up IT Helpdesk support
- Inventory and ordering of office and breakroom supplies
- Other tasks as assigned.
Education
Master of Science - College Student Personnel Services
Arkansas State University
Jonesboro, AR05.2020
Bachelor of Arts - Sociology
Illinois State University
Normal, IL12.2008
Associate of Arts - Sociology
Heartland Community College
Normal, IL05.2006
Skills
- Proficient in Microsoft Office
- Excellent written, verbal, and interpersonal communication skills
- Ability to work independently and manage time effectively
- Strong knowledge of Heartland Community College
- QPR Suicide Prevention Gatekeeper certified
- Ability to function professionally under pressure
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Creative Problem-Solving
- Staff Support
- Administrative Support
- Interpersonal Skills
- Activity Planning
- Documentation Management
- Event Coordination
- Event Planning
- Multi-Line Phone Systems
- Remote Working Experience
- Powerpoint Presentations
- Financial Reporting
- Logistics Coordination
- Strong Problem Solver
- Support Services
- Administrative background
- Travel Planning
Timeline
Program Assistant for Student Accommodation & Comp
Heartland Community College
01.2022 - Current
Administrative Assistant for Student Support Services
Heartland Community College
05.2010 - 03.2020
Information Technology Front Desk Assistant/Division Secretary for Information Technology
Heartland Community College
07.2009 - 05.2010
Master of Science - College Student Personnel Services
Arkansas State University
Bachelor of Arts - Sociology
Illinois State University
Associate of Arts - Sociology
Heartland Community College