Dawn Bloomfield
Haskins,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Radius Global Solutions LLC
11.2023 - 09.2024
- I dealt with government student loan
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Call Center Representative
KeyBridge Medical Revenue Care
07.2023 - 11.2023
- I received call from patients about their medical scheduling payments or taking payments
Customer Service Specialist
AllianceOne/Echo Health
01.2023 - 07.2023
- I answer phone calls from incoming health providers about the payment they received from the insurance companies dealing with the provider receiving virtual cards and cancelling them out and reissuing check
- Also checking on balance of the virtual card the provider received
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Customer Representative Manager
Alliance One / Bank of America
09.2020 - 12.2022
- I am Customer Representive Manager
- I make in bounds and make out bounds dealing with borrowers home loan
- I discuss Covid program with borrowers needing financial assistance
- I go over payment history, I put programs on home loans as needed
- I do financial interview with borrowers wanting to loan modifications on their home loan
Factory/Warehouse Cleaner
Principal Business Enterprise
05.2020 - 09.2020
- Clean and sanitizing work areas, cleaning offices, organize, supplies
- Committed to continuous learning about new products, tools, methods that would enhance overall effectiveness in carrying out assigned tasks within the Warehouse Cleaner role.
Labeler
Curation Foods
03.2018 - 04.2020
- I label boxes, I pack boxes, make boxes
- Consistently met deadlines for labeled products while maintaining exceptional attention to detail and quality standards.
Shipping/Receiving Clerk
Keller Packaging of Napoleon
09.2016 - 07.2017
- Responsibilities:
- Checking in/out semi-drivers, printing off picking tickets for shipping orders, and answering the phone and scheduling appointment for deliveries and pickups
- Printing off daily reports and printing off BOL
Home Health Aide/Secretary
Wood County Health Department
07.2011 - 08.2016
- Responsibilities:
- In this position I help clients with personal care needs such as bathing, getting dress and grooming
- I also, maintain client's personal charts and help with the monthly reports on the client visits
- I worked the switchboard and maintain the incoming and out- going mail, when I was in the office
Case Manager/Paternity Coordinator
Wood County Child Support Agency
02.1993 - 04.2011
- Responsibilities:
- I scheduled appointments with clients to complete all the necessary documents
- I receive incoming calls from clients and made outgoing calls to clients
- I scheduled paternity hearings and genetic appointments
- I maintained weekly and monthly reports on my cases
- I sent all the necessary documents to clients from the genetic testing results and sent new birth information for names changes on the child to the Ohio Vital Statics
- I also, worked closely with the Wood County Courts and courts in other counties in Ohio and other states
- I worked closely with other child support agencies in Ohio and other states
- I attended weekly and monthly meeting and trainings
- I worked with local attorneys and law enforcement in Ohio and other states
- Maintaining case files on my clients
Education
Computer -
Stautzenberger College
Bowling Green, OH05.1989
High school or equivalent -
Otsego High School
Tontogany, OH06.1980
Skills
- Home Care
- Case Management
- Customer service
- Typing
- Customer support
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Documentation
- Clerical Support
Personal Information
Work Permit: Authorized to work in the US for any employer.
Willingtorelocate
- Bowling Green, OH
- Toledo, OH
Affiliations
- Tontogany American Legion
Certification
- Certified Nursing Assistant (CNA) 2010
Languages
English
Full Professional
Timeline
Customer Service Representative
Radius Global Solutions LLC
11.2023 - 09.2024
Call Center Representative
KeyBridge Medical Revenue Care
07.2023 - 11.2023
Customer Service Specialist
AllianceOne/Echo Health
01.2023 - 07.2023
Customer Representative Manager
Alliance One / Bank of America
09.2020 - 12.2022
Factory/Warehouse Cleaner
Principal Business Enterprise
05.2020 - 09.2020
Labeler
Curation Foods
03.2018 - 04.2020
Shipping/Receiving Clerk
Keller Packaging of Napoleon
09.2016 - 07.2017
Home Health Aide/Secretary
Wood County Health Department
07.2011 - 08.2016
Case Manager/Paternity Coordinator
Wood County Child Support Agency
02.1993 - 04.2011
High school or equivalent -
Otsego High School
Computer -
Stautzenberger College
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