Dawn Borger
Bangor
Summary
I am a safety-focused operations leader with nearly nine years of experience in high-volume distribution at Amazon. I specialize in reducing workplace injuries and embedding safety and compliance into daily operations.
In my current role, I reduced recordable injuries by 26% by redesigning work processes and improving ergonomics while maintaining operational efficiency. I regularly analyze safety trends, perform root cause analysis, and develop corrective action plans, which I present to senior leadership to drive alignment and sustained improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
Amazon
Easton, PA
03.2023 - Current
- Led teams of 150–300 associates per shift, overseeing 3–6 salaried leaders across multiple operational areas
- Served as a trusted safety partner to site leadership, ensuring safety was embedded into daily planning, execution, and decision-making
- Reduced recordable injuries by 26% in a high-volume Pack department by redesigning work processes, improving ergonomics, and eliminating waste contributing to unsafe motions
- Conducted deep dives into safety and injury trends, identifying root causes and systemic risk exposure
- Developed corrective and preventive action plans to address repeat injuries and high-risk behaviors
- Created and delivered executive-level PowerPoint presentations to senior leadership outlining safety trends, risks, and recommended actions
- Led incident and near-miss investigations; tracked corrective actions to completion and ensured learnings were shared to prevent recurrence
- Designed and launched a manager training program focused on accountability, regulatory adherence, and leading with empathy
- Trained 100+ leaders across multiple sites, driving consistent leadership behaviors and policy application
- Developed leaders through coaching and mentorship, including successfully promoting a Level 5 Manager to an L6 Operations Manager
- Analyzed performance metrics to identify areas for operational enhancement and cost savings.
- Led fire and shelter in place drills as an incident commander. Provided feedback to safety and the senior team on suggested improvements
- Acted as the L7 senior leader multiple times long intervals leading a team of 16 salaried leaders and 600+ associates assuming full responsibility for safety, operational execution and leadership decision making
Inventory Quality Control Specialist
Amazon
Easton PA
01.2021 - 03.2023
- Oversaw ICQA operations supporting 100+ associates
- Managed product recalls, ensuring impacted items were quickly identified, isolated, removed, and processed in compliance with food safety requirements
- Ensured expired and time-sensitive food products were removed from inventory to protect associate and customer safety
- Conducted audits, deep dives, and investigations into inventory discrepancies, quality defects, and process failures
- Identified trends related to unsafe storage, handling, or product flow and partnered with operations to implement corrective actions
- Trained associates and leaders on proper food handling, storage standards, and quality procedures
- Reduced bin fullness on our damageland bins by improving the process resulting in 92% reduction in injuries related to those bins
- Saved the company $330,000+ in labor costs by reducing injuries and increasing output under my leadership
Area Manager II
Amazon
Easton PA
08.2019 - 01.2021
- Led operational teams to enhance productivity and streamline workflow processes.
- Implemented safety protocols, completed safety audits to identify risks
- Analyzed performance metrics to identify areas for process improvements and cost reduction
- Directly managed 100+ associates, enforcing safety and operational standards
- Coached frontline teams on safe behaviors and policy compliance
- Supported onboarding, training, and performance management
Education
High School Diploma -
Penn Foster Online
Drums, PAKeystone Culinary Certification -
Job Corps Culinary
Drums, PA07-2013
Skills
- Problem-solving
- Team leadership
- Employee relations and conflict resolution
- Operations monitoring
- Operational efficiency
- Planning and implementation
- Staff training
- Staff management
- Staff development
- Process improvement
- Continuous improvements
- Cross-functional collaboration
Timeline
Operations Manager
Amazon
03.2023 - Current
Inventory Quality Control Specialist
Amazon
01.2021 - 03.2023
Area Manager II
Amazon
08.2019 - 01.2021
High School Diploma -
Penn Foster Online
Keystone Culinary Certification -
Job Corps Culinary