Dawn Bourdeau
Madison Heights,Michigan
Summary
Highly motivated with immense passion for growth. 15+ years leadership experience. Competent in handling extensive tasks, asking innovative questions, problem solving, and maintaining a supportive environment where people are empowered to maximize their development. Strong organizational skills. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Store Scan Specialist
Whole Foods Market Inc
04.2023 - Current
- Provided immediate technical support to employees addressing hardware and software issues. Collaborated with company IT department to resolve complex technical issues.
- Provided comprehensive training to teams on scanning procedures and pricing policies.
- Utilized computer applications and programs including email, Microsoft Office, Excel, and WFM applications (i.e. IRMA, DVO, MARS, inkling, SLAW, & SODA sign portal).
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
Independant Contractor
Shipt
09.2016 - Current
- Effectively managed customer purchases and deliveries
- Invited to participate as a special events team member (based on merit)
- Moderator on the Metro Detroit Shipt Facebook page
- Maintained an above average customer and on time delivery rating.
Assistant Team Lead
Whole Foods Market
04.2018 - 04.2023
- Facilitate individual department goals for 4 sub-teams, inventory management, and daily audits
- Train, assist, and follow up with team of 26-30 tm's with various job roles including buyers for multiple departments, team trainer, supervisor, team members, overnight stock TM's
- Analyze various data daily / weekly / monthly to maximize KPI results
- Plan, execute, & follow up on all sale changeovers
- Prepare and guide an outside planogram reset team to work with category resets and product cut ins
- Provide and model excellent customer service
- Build & maintain win / win partnerships with local businesses, vendors, and customers
- Create, communicate, & utilize organizational systems to set the team up for success.
Full Time Caretaker
Stay At Home Mom
02.2013 - 04.2018
- Privileged to have been able to commit to a full time role as a stay at home parent the first 5 years of my daughters life.
Store Manager
GameStop
01.2002 - 02.2013
- Interview, Hire, Train, and Develop associates / management staff
- Develop, and maintain exceptional customer service standard
- Leadership, Accountability, Driving results
- Expense and Inventory Control, study profit loss reports for increased profitability
- Merchandising and Display
- (planogram and creative)
- Involvement in Womens Leadership Council
- District point person for developing and training
- Scheduling, general office duties, banking.
Skills
- Excel, Outlook
- Teamwork
- Data Analysis Skills
- Analytics
- Kpi
- Team Management
- Merchandising
- Hiring
- Microsoft Outlook
- Data Entry
Timeline
Store Scan Specialist
Whole Foods Market Inc
04.2023 - Current
Assistant Team Lead
Whole Foods Market
04.2018 - 04.2023
Independant Contractor
Shipt
09.2016 - Current
Full Time Caretaker
Stay At Home Mom
02.2013 - 04.2018
Store Manager
GameStop
01.2002 - 02.2013