Dawn Bright
Inverness
Summary
Dynamic supervisor with a proven track record at ManpowerGroup, adept at staff management and strategic planning. Recognized for enhancing operational efficiency and fostering team development. Skilled in inventory control and complex problem-solving, consistently delivering high-quality service and motivating teams to exceed performance goals.
Overview
24
24
years of professional experience
Work History
Supervisor
ManpowerGroup
11.2014 - 06.2025
- Supervised a team of 27 staff members, overseeing daily operations related to incoming and outgoing mail
- Managed inventory, completed daily reports, and performed data entry tasks with accuracy
- Utilized Microsoft Excel, Word, and PowerPoint on a daily basis for reporting and communication
- Coordinated with delivery personnel and supported maintenance and IT requests
- Scanned and processed mail efficiently to ensure timely distribution
- Collaborated with the local IT department to assist with technical support needs
Customer Service Representative
Sitel
11.2012 - 10.2014
- Provided technical support and customer service for products under brands such as Shark, Ninja, and TOMS Shoes
- Assisted customers with troubleshooting, product inquiries, and issue resolution in a fast-paced call center environment
- Delivered high-quality service while maintaining product knowledge across multiple brands
- Documented customer interactions and ensured timely follow-up and case resolution
Associate
Family Dollar
02.2010 - 09.2012
- Maintained inventory by stocking shelves and organizing merchandise for optimal presentation
- Provided excellent customer service by assisting shoppers with product selection and inquiries
- Performed inventory control tasks, including tracking stock levels and reporting discrepancies
- Handled money management duties such as operating the cash register, processing transactions, and balancing cash drawers
Team Member
McDonald's
02.2006 - 01.2009
- Managed cash handling, including daily deposits and balancing the safe
- Operated registers, processed payments, and ensured accurate end-of-day reconciliation
- Prepared food items following health, safety, and quality standards
- Conducted quality control checks to maintain consistent product standards
- Oversaw inventory levels and restocked supplies as needed
- Supervised team members and delegated tasks to support efficient operations
- Performed janitorial duties to maintain cleanliness and hygiene in all areas
- Assisted customers with orders, resolved concerns, and ensured a high level of service
Manager
McDonald's
08.2001 - 01.2006
- Managed cash handling, including daily deposits and balancing the safe
- Operated registers, processed payments, and ensured accurate end-of-day reconciliation
- Prepared food items following health, safety, and quality standards
- Conducted quality control checks to maintain consistent product standards
- Oversaw inventory levels and restocked supplies as needed
- Supervised team members and delegated tasks to support efficient operations
- Performed janitorial duties to maintain cleanliness and hygiene in all areas
- Assisted customers with orders, resolved concerns, and ensured a high level of service
Education
High School Diploma -
Crystal River High School
Crystal River, FL05.2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Analytical thinking
- Policy enforcement
- Project planning
- Inventory oversight
- Expectation setting
- Negotiation
- Schedule development
Timeline
Supervisor
ManpowerGroup
11.2014 - 06.2025
Customer Service Representative
Sitel
11.2012 - 10.2014
Associate
Family Dollar
02.2010 - 09.2012
Team Member
McDonald's
02.2006 - 01.2009
Manager
McDonald's
08.2001 - 01.2006
High School Diploma -
Crystal River High School
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