Dawn Britton
Pensacola,FL
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arbor Heights Prof. Tree & Landscaping Service
Poughkeepsie, NY
02.2021 - 05.2024
- Answering phone calls from customers, setting appointments, resolving issues and/or problems.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Supervisor
Price Chopper Golub
Poughkeepsie, NY
08.2016 - 02.2021
- Maintained accurate records of customer interactions for future reference.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Answered phone calls and responded to questions and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Front End Supervisor
Kmart, Sears Holding
Poughkeepsie, NY
09.2008 - 08.2016
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Resolved customer complaints in a professional manner.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
Some College (No Degree) - Human Services
Dutchess Community College
Poughkeepsie, NYSkills
- Customer Support
- Customer rapport
- Employee Performance Evaluations
- Task Delegation
- Product and service knowledge
- Team motivation
- Policy Enforcement
Certification
- Medical Billing and Coding Diploma
- NHA Certification
Timeline
Assistant Manager
Arbor Heights Prof. Tree & Landscaping Service
02.2021 - 05.2024
Customer Service Supervisor
Price Chopper Golub
08.2016 - 02.2021
Front End Supervisor
Kmart, Sears Holding
09.2008 - 08.2016
Some College (No Degree) - Human Services
Dutchess Community College
- Medical Billing and Coding Diploma
- NHA Certification
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