Dawn Byrne-Petrocine
Wappingers Falls,NY
Summary
Skilled Senior Teller brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
22
22
years of professional experience
Work History
Certified Senior Teller
Key bank
Wappingers Falls, NY
10.2012 - Current
- Provided exceptional customer service by responding promptly to customer inquiries, complaints and requests for services.
- Maintained a high level of confidentiality with all sensitive information.
- Assisted customers in opening new accounts, setting up transfers, closing accounts and other banking needs.
- Educated customers on the use of ATMs, debit cards, credit cards and online banking services.
- Cross-sold bank products such as loans, mutual funds, certificates of deposit and money market accounts.
- Completed loan applications for customers seeking financing solutions.
- Identified suspicious activities or transactions and reported them to management immediately.
- Processed incoming and outgoing wire transfers according to procedures set by the bank.
- Opened safe deposit boxes for customers upon request.
- Ensured compliance with federal regulations related to Bank Secrecy Act and Anti-Money Laundering.
- Reconciled discrepancies between branch reports and general ledger entries in a timely manner.
- Verified customer identification and processed transactions according to established guidelines.
Teller
Chase Bank
Jefferson Valley, NY
07.2004 - 10.2012
- Monitored customer activity for potential fraud or identity theft incidents.
- Assisted with training new tellers on policies and procedures related to their job duties.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Kept teller window areas clean, organized and fully stocked.
- Completed monthly audits and managed overdraft reports.
Assistant Store Manager
Parade of Shoes
Jefferson Valley, NY
04.2002 - 07.2004
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
High School Diploma -
Lakeland High School, E Main Street, Shrub Oak
Shrub Oak, NY06-1992
Skills
- Training and Mentoring
- Cash Drawer Balancing
- Stress Tolerance
- Regulatory Compliance Understanding
- Consumer Banking
- Commercial Servicing
- Strong Interpersonal Skills
- Cross-Selling and Upselling
- Sales Coaching
- Vault Security
- Interpersonal Relations
- Cash Handling Accuracy
- Transaction Review
References
References available upon request.
Timeline
Certified Senior Teller
Key bank
10.2012 - Current
Teller
Chase Bank
07.2004 - 10.2012
Assistant Store Manager
Parade of Shoes
04.2002 - 07.2004
High School Diploma -
Lakeland High School, E Main Street, Shrub Oak