Dawn Callahan
Lewiston
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Account Management
C.H. Robinson
Buffalo, NY/Atlanta, GA
09.1994 - 06.2026
- Managed strategic customer relationships, aligning freight solutions with account requirements and service expectations.
- Coordinated shipment execution across carrier networks, resolving transit issues and maintaining delivery consistency.
- Collaborated with internal operations teams to streamline communications and accelerate freight resolution.
- Monitored shipment status through transportation systems, ensuring accurate updates and proactive exception management.
- Advised clients on logistics options, balancing cost, speed, and service requirements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment,
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Niagara Falls High School
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Relationship building
- Customer satisfaction
- Team Training
Timeline
Account Management
C.H. Robinson
09.1994 - 06.2026
High School Diploma -
Niagara Falls High School