Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn CROWDER

Eddyville,KY

Summary

Experienced and dependable worker seeking a career that offers steady hours along with benefits and a challenging work environment.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Reservation Agent/Resort Reservations/Custodian Supervisor

Perdido Key RV Resort
Pensacola, FL
05.2023 - 07.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Ensured all reservations were properly documented in the system.
  • Performed daily audits of reservation data to ensure accuracy.
  • Advised guests on local attractions and activities available nearby.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Identified opportunities for cross-selling other products or services.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Realtor

KW Capital Realty
Evansville, IN
11.2019 - 05.2023
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
  • Conducted home buyer workshops, educating buyers on home purchasing process.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Updated reservation records, availability, rates and other data into computer system.
  • Provided customer service to ensure guest satisfaction.

Advertising Sales Representative

Show N Tell
Madisonville, KY
09.2000 - 09.2020
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Processed customer payments for reservations over the phone.
  • Verified customer information including contact details and payment method.
  • Ensured all reservations were properly documented in the system.
  • Performed daily audits of reservation data to ensure accuracy.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Advised guests on local attractions and activities available nearby.
  • Relayed information on availability, pricing and discounts to customers.
  • Built and maintained productive relationships with employees.
  • Supervised staff to ensure proper cleaning techniques were used, including safety protocols.
  • Responded promptly to customer inquiries or complaints regarding custodial services.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Realtor

ERA First Advantage Realty
Henderson, KY
01.2015 - 11.2019
  • Job description same as above, Nov 2020Nov 2020Nov 2020Nov 2020

Realtor

Coldwell Banker
Madison, IN
09.2001 - 12.2014
  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
  • Determine clients' needs and financials abilities to propose solutions that suit them
  • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
  • Perform comparative market analysis to estimate properties' value
  • Display and market real property to possible buyers
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Manage property auctions or exchanges
  • Maintain and update listings of available properties
  • Cooperate with appraisers, escrow companies, lenders and home inspectors
  • Develop networks and cooperate with attorneys, mortgage lenders and contractors
  • Promote sales through advertisements, open houses and listing services
  • Remain knowledgeable about real estate markets and best practices

Collection Agent

Educational loan servicing center
Indianapolis , IN
12.1987 - 07.1992
  • Developed and maintained strong customer relationships to ensure payment of overdue accounts.
  • Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.

Dental Assistant

Dr. Craig Light
Anderson , IN
06.1986 - 12.1987
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Education

Real Estate

Ward Elliot Real Estate
Owensboro, KY
09.2001

Dental Assisting

Professional Careers Institute
Indianapolis, IN
05.1986

High School Diploma -

HIGHLAND HIGH SCHOOL
Anderson
05.1983

Skills

  • Negotiations Expert
  • Traditional Marketing
  • Client Relations
  • Buyer and Seller Representation
  • Verbal and Written Communication
  • Attention to Detail
  • Adaptability and Flexibility
  • MLS Data Entry and Maintenance
  • Market Tracking and Research
  • Purchase Agreement Writing
  • Customer reservations
  • Phone Etiquette
  • Payment Processing
  • Computer Reservation Software
  • Reservation Confirmation
  • Regulatory Compliance
  • Cleaning and sanitation
  • Customer service-focused
  • Supply Inventory Management

Certification

  • GRI (Graduate of Realtor Institute)
  • Telephone etiquette certification
  • Dental assistance diploma

Timeline

Reservation Agent/Resort Reservations/Custodian Supervisor

Perdido Key RV Resort
05.2023 - 07.2024

Realtor

KW Capital Realty
11.2019 - 05.2023

Realtor

ERA First Advantage Realty
01.2015 - 11.2019

Realtor

Coldwell Banker
09.2001 - 12.2014

Advertising Sales Representative

Show N Tell
09.2000 - 09.2020

Collection Agent

Educational loan servicing center
12.1987 - 07.1992

Dental Assistant

Dr. Craig Light
06.1986 - 12.1987

Real Estate

Ward Elliot Real Estate

Dental Assisting

Professional Careers Institute

High School Diploma -

HIGHLAND HIGH SCHOOL

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Dawn CROWDER