Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn DiCiaccio

Rochester,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

C&M Forwarding
North Chili, NY
09.2011 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Dispatcher

C&M Forwarding
North Chili, NY
09.2001 - 09.2021
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Education

High School Diploma -

Nicholas Blackwell High School
Bartlett, TN
05-1979

Skills

  • Account Updating
  • Appointment Scheduling
  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Delivery Scheduling
  • Complaint Handling
  • Schedule Mastery
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

C&M Forwarding
09.2011 - 09.2024

Dispatcher

C&M Forwarding
09.2001 - 09.2021

High School Diploma -

Nicholas Blackwell High School

Similar Profiles

CREATE PROFILE
Dawn DiCiaccio