Hi, I’m
Dawn Diemer
Customer Service Representative
Elk Grove Village,Illinois
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Passionate about continuous learning and professional development. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
years of professional experience
Work History
Innovation GroupSchaumburg, IL
Customer Service Representative
11.2024 - Current
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through professional, friendly and relatable interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated compassion and empathy towards all clients while maintaining professionalism at all times.
- Executed rapid and precise data entry tasks.
Olivia's MarketGlendale Heights, Illinois
Cashier/Customer Service
03.2022 - 11.2024
Job overview
- Organized promotional displays or arrange merchandise to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
Thornton's Gas StationEast Dundee, Illinois
Cashier/Customer Service
01.2007 - 11.2009
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Northwest Eye CenterBarrington, Illinois
Optician
10.2004 - 12.2006
Job overview
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance and pupillary distance
- Repaired and adjusted frames to meet customer needs.
- Instructed customers on how to care for, insert and remove contact lenses.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store.
Education
Kane County Board of EducationGeneva, IL
GED
01-2000
Skills
- Call center operations
- Retail sales customer service
- Active listening
- Scheduling
- Strong Interpersonal Skills
- Patience and empathy
- Multitasking and organization
- Work ethic and integrity
- Dependability and reliability
- Rapid Learner
- Committed to Skill Development
- Attention to detail
- Issue resolution
- Data entry documentation
Availability
See my work availability
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Available
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tuesday
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thursday
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Paid sick leaveWork from home optionPaid time offCareer advancementWork-life balanceTimeline
Customer Service Representative
Innovation Group
11.2024 - Current
Cashier/Customer Service
Olivia's Market
03.2022 - 11.2024
Cashier/Customer Service
Thornton's Gas Station
01.2007 - 11.2009
Optician
Northwest Eye Center
10.2004 - 12.2006
Kane County Board of Education
GED
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