Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Dawn Diemer

Customer Service Representative
Elk Grove Village,Illinois

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Passionate about continuous learning and professional development. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

20
years of professional experience

Work History

Innovation Group
Schaumburg, IL

Customer Service Representative
11.2024 - Current

Job overview

  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed positive relationships with customers through professional, friendly and relatable interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated compassion and empathy towards all clients while maintaining professionalism at all times.
  • Executed rapid and precise data entry tasks.

Olivia's Market
Glendale Heights, Illinois

Cashier/Customer Service
03.2022 - 11.2024

Job overview

  • Organized promotional displays or arrange merchandise to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Stocked shelves with merchandise when needed.

Thornton's Gas Station
East Dundee, Illinois

Cashier/Customer Service
01.2007 - 11.2009

Job overview

  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Northwest Eye Center
Barrington, Illinois

Optician
10.2004 - 12.2006

Job overview

  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance and pupillary distance
  • Repaired and adjusted frames to meet customer needs.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store.

Education

Kane County Board of Education
Geneva, IL

GED
01-2000

Skills

  • Call center operations
  • Retail sales customer service
  • Active listening
  • Scheduling
  • Strong Interpersonal Skills
  • Patience and empathy
  • Multitasking and organization
  • Work ethic and integrity
  • Dependability and reliability
  • Rapid Learner
  • Committed to Skill Development
  • Attention to detail
  • Issue resolution
  • Data entry documentation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Paid sick leaveWork from home optionPaid time offCareer advancementWork-life balance

Timeline

Customer Service Representative

Innovation Group
11.2024 - Current

Cashier/Customer Service

Olivia's Market
03.2022 - 11.2024

Cashier/Customer Service

Thornton's Gas Station
01.2007 - 11.2009

Optician

Northwest Eye Center
10.2004 - 12.2006

Kane County Board of Education

GED
Dawn DiemerCustomer Service Representative