Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Dawn Dino

Dawn Dino

Stoughton,MA

Summary

Dynamic Office Manager with a proven track record at Abrams Insurance Agency, excelling in customer service and office administration. Skilled in maintaining confidentiality and managing financial records, I enhanced team productivity through effective delegation. My strong relationship-building abilities fostered exceptional client satisfaction and operational efficiency.

Overview

40
40
years of professional experience
3
3
years of post-secondary education

Work History

Office Manager

Abrams Insurance Agency
09.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Business Owner

Spray Foam Genie-Northern NJ
06.2022 - 06.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.

Business Owner

WinSo Northeast
02.2016 - 03.2020

Developed a new Brand of Wine in a can

Designed a logo and brand

Marketed and distributed


Financial Advisor

Principal Financial Services and Mass Mutual
03.2012 - 06.2015
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Identified sales opportunities through cold call prospecting, relationship building, and social media campaigns
  • Served and grew a book of life and health business working with business owners and individuals

Operations Manager

Halmark Systems, Inc
05.1985 - 02.2011
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Bachelor of Arts - Business Adminstration

Mount Ida College, Newton, MA
09.1988 - 05.1990

Minored: Accounting


Accounting

Emmanuel College, Boston, MA
09.1986 - 05.1987

Bachelor of Arts - Business Adminstation

Bridgewater State College, Bridgewater, MA
09.1987 - 05.1988

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Bookkeeping
  • Relationship building
  • Operations management

Affiliations

  • Rotary International
  • Chamber of Commerce Boston/Stoughton
  • Canton's Womens Softball League
  • Wat Nawamintrararachutis -Board of Directors (Thai Buddhist temple-Raynham)
  • AADI - Board of Directors/Co-Chair 2019 (Asian American Diabetes Iniatiative of Joslin Diabetes Center
  • SAAC-Board of Directors (South Asian Arts Council)
  • Paws From Afar-Board of Directors
  • MAP for Health (Mass Asian & Pacific Islanders for Health)
  • LBGT Film Festivals
  • Harbor 2 Bay
  • Pedro Martinez Foundation
  • NE Patriots Alumni Charity
  • Veteran's Associations

Timeline

Office Manager - Abrams Insurance Agency
09.2024 - Current
Business Owner - Spray Foam Genie-Northern NJ
06.2022 - 06.2024
Business Owner - WinSo Northeast
02.2016 - 03.2020
Financial Advisor - Principal Financial Services and Mass Mutual
03.2012 - 06.2015
Mount Ida College - Bachelor of Arts, Business Adminstration
09.1988 - 05.1990
Bridgewater State College - Bachelor of Arts, Business Adminstation
09.1987 - 05.1988
Emmanuel College - , Accounting
09.1986 - 05.1987
Operations Manager - Halmark Systems, Inc
05.1985 - 02.2011