Dawn Dirosa
Fall River,Massachusetts
Summary
Dynamic professional with a proven track record in enhancing customer loyalty and streamlining operations, notably at CVS Pharmacy. Expert in product merchandising and patient support, demonstrating exceptional team leadership and empathy. Achieved significant improvements in staff performance and customer satisfaction, leveraging skills in POS system operation and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Budtender
Northeast Alternative
Fall River, MA
09.2023 - Current
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Supervisor
CVS Pharmacy
Fall River, MA
04.2023 - 09.2024
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant Store Manager
Dunkin' Donuts
Fall River, MA
05.2020 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shipping and Receiving Clerk
Sam's Club
Fall River, MA
10.2014 - 03.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Shoe Department Lead
Target
Swansea, MA
10.2011 - 10.2014
- Streamlined inventory management for better organization and easier access to products.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Cashier
Macys Department Store
Swansea, MA
08.2006 - 07.2008
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
Durfee High School
Fall River, MA06.2003
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Restocking Inventory
- Sales proficiency
- Packaging products
- Counting money
- Regulatory Compliance
- Building rapport
- Key holder
- Maintaining confidentiality
- POS System Operation
- Point of sale system
- Online order management
- Loyalty promotion
- Production leadership
- Preparing packages
- Customer Service
- Flexible Hours
- Product Knowledge
- Attention to Detail
- Building Customer Loyalty
- Team Leadership
- Team Cooperation
Timeline
Budtender
Northeast Alternative
09.2023 - Current
Supervisor
CVS Pharmacy
04.2023 - 09.2024
Assistant Store Manager
Dunkin' Donuts
05.2020 - 04.2023
Shipping and Receiving Clerk
Sam's Club
10.2014 - 03.2016
Shoe Department Lead
Target
10.2011 - 10.2014
Cashier
Macys Department Store
08.2006 - 07.2008
Durfee High School