Dawn Doane
Friendship,New York
Summary
- Computer proficient; working knowledge of Microsoft Word and Excel
- Effective keyboarding, accurate filing, and data entry skills
- Award winning customer service skills and positive attitude; earned incentives
- Able to quickly develop and maintain strong rapport with customers and co-workers
- Works well under deadlines; able to multi-task and prioritize to accomplish goals
Organized Health Unit Coordinator with 4 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
12
12
years of professional experience
Work History
OB Unit Coordinator
Olean General Hospital
03.2021 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Assembled and maintained patient medical records and other documents related to patient care.
Pharmacy Technician
Olean General Hospital
02.2019 - 03.2021
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
Radiology Clerk
Olean General Hospital
06.2017 - 02.2019
- Processed, labeled, and organized diagnostic images to match with patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
3A Unit Clerk
Olean General Hospital
05.2015 - 02.2019
- Answered multi-line telephone system, provided information, and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
3A Nurse Assistant
Olean General Hospital
09.2013 - 05.2015
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
2nd Floor Nurse Assistant
Olean General Hospital
04.2012 - 05.2013
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
High School Diploma -
Bolivar-Richburg Central School
Bolivar06.1983
Skills
- Medical Terminology
- Supply Inventory
- Paperwork Processing
- Records Management
- Answering multiline phones
- Greeting visitors, physicians and patients
Relevantworkhistory
- OB Clerk-Aide, Olean General Hospital, Olean, NY, 03/2021, Present
- Pharmacy Technician, Olean General Hospital, Olean, NY, 02/2019, 03/2021
- Radiology Clerk, Olean General Hospital, Olean, NY, 06/2017, 02/2019
- 3A Unit Clerk, Olean General Hospital, Olean, NY, 05/2015, 02/2019
- 3A Aid, Olean General Hospital, Olean, NY, 09/2013, 05/2015
- 2nd Floor Aid, Olean General Hospital, Olean, NY, 04/2012, 05/2013
- Post Lease Administrator, Elexco Land Services, Olean, NY, 10/2007, 03/2010
- Customer Service Rep., Retention Dept., Time Warner, Coudersport, PA, 10/2005, 02/2007
- Customer Service Rep., Data Processing &Catalog Dept, Cutco, Olean, NY, 08/2003, 06/2005
References
Available upon request
Timeline
OB Unit Coordinator
Olean General Hospital
03.2021 - Current
Pharmacy Technician
Olean General Hospital
02.2019 - 03.2021
Radiology Clerk
Olean General Hospital
06.2017 - 02.2019
3A Unit Clerk
Olean General Hospital
05.2015 - 02.2019
3A Nurse Assistant
Olean General Hospital
09.2013 - 05.2015
2nd Floor Nurse Assistant
Olean General Hospital
04.2012 - 05.2013
High School Diploma -
Bolivar-Richburg Central School
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