Dawn Duke
880 Green Garden Way,SC
Summary
Accomplished Sales Manager and CAD Drafter at Adams Granite Co. Inc., adept in leveraging excellent communication skills and AutoCAD proficiency to enhance sales volume and meet precise design specifications. Known for building strong customer relationships and driving continuous improvements, my approach has significantly contributed to business growth and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
Adams Granite Co. Inc.
Websterville, VT
09.2023 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated new business opportunities through cold calling campaigns.
CAD Drafter
Adams Granite Co. Inc
Websterville, VT
05.2012 - 08.2023
- Modified existing designs to meet customer specifications or design changes.
- Utilized AutoCAD software to generate accurate 2D drawings from 3D models.
- Created assembly drawings showing all the components required for an assembly with appropriate dimensions and tolerances specified.
- Prepared presentation visuals utilizing various CAD tools such as Adobe Illustrator or Photoshop.
- Supported production processes by providing necessary documentation and prints when requested.
- Implemented revisions as required by engineering, customer or suppliers.
- Supported design staff with AutoCAD related issues.
- Analyzed drawings for accuracy and completeness according to established drafting standards.
- Finished and duplicated drawings and documentation packages using blueprinting, photography and other duplicating methods.
Education
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Customer follow-up
- Positive and upbeat
- Excellent communication skills
- Continuous improvements
- Price quote preparation
- Relationship building
- Sales expertise
- Licensed in South Carolina
- Account management
- Customer service
- Professionalism and ethics
Certification
- South Carolina Insurance Producer Accident & Health or Sickness, Life
Timeline
Sales Manager
Adams Granite Co. Inc.
09.2023 - Current
CAD Drafter
Adams Granite Co. Inc
05.2012 - 08.2023
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
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