Overview
Work History
Education
Skills
Timeline
Generic

Dawn Erdo

Las Vegas,NV

Overview

12
12
years of professional experience

Work History

Training Specialist

Quest Diagnostics
Wallingford, CT
03.2012 - 02.2024
  • Assisted in creating an effective onboarding program for all new employees.
  • Developed training materials, visual aids to effectively achieve organizational goals.
  • Cross-trained employees(on the job) to do other jobs within business, increasing job skills and productivity.
  • Educated, coached, and mentored all new hires in multiple positions.
  • Developed and maintained training materials, including job aids, handouts, and presentations.
  • Supported projects and acquisitions.
  • Supervised 36 coaches in the field that were in the Patient Service centers.

Education

Phlebotomy Technician Course - Phlebotomy

Dutchess County Board of Ed Services At MTI
Poughkeepsie, NY
07-2010

Articulated Nursing Assistant - Nursing Assistance

Lorenzo Walker Institute of Technology
Naples, FL
07-2007

Some College (No Degree) - Mental Health Services

College of Southern Nevada
Las Vegas, NV
06-1992

High School Diploma -

Victor Valley High School
Victorville, CA
06-1985

Skills

  • Customer Service
  • Reliable and Dependable
  • Policies and Procedures Adherence
  • Understanding Customer Needs
  • Multi-Task Management and prioritization
  • Courteous Demeanor
  • Adaptive Team Player
  • Leadership and Mentoring Abilities
  • Medical Terminology Knowledge
  • High-Energy Attitude
  • Venipuncture Expertise
  • Hands-On Clinical Instruction
  • Compliance Knowledge
  • Effective Communication

Timeline

Training Specialist

Quest Diagnostics
03.2012 - 02.2024

Phlebotomy Technician Course - Phlebotomy

Dutchess County Board of Ed Services At MTI

Articulated Nursing Assistant - Nursing Assistance

Lorenzo Walker Institute of Technology

Some College (No Degree) - Mental Health Services

College of Southern Nevada

High School Diploma -

Victor Valley High School
Dawn Erdo