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My name is Mercedes Jones, I have 2 children, one boy (8) and one girl (12). I have a wonderful fiance and in laws. I am in recovery my sobriety date is 4/20/2022. I spent 19 years in active addiction, SA and DV survivor. I enjoy helping others find their individual path to recovery while healing and restoring families.

Dedicated and empathetic Peer Support Specialist with a proven track record at the Department of Veterans Affairs, leveraging expert recovery guidance and exceptional rapport-building skills to foster resilience and wellness. Achieved significant client progress through motivational interviewing and crisis intervention, enhancing mental health advocacy and support within the community.
Performance-focused Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Ambitious Advanced Medical Support Assistant with hands-on experience in preparing the facility for clinical visits and performing required patient, insurance, and billing paperwork. A sound understanding of insurance company liaison procedures.
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Attentive Advanced Medical Support Assistant with a 30+year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations.
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Offering excellent interpersonal skills and keen ability to learn and develop in medical office environment. Brings foundational understanding of administrative tasks and patient communication, ensuring efficient and compassionate patient care. Ready to use and develop skills in patient scheduling and medical record management in [Desired Position] role.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Developed skills in fast-paced healthcare environment, focusing on patient coordination and administrative support. Expertise in managing patient information and coordinating appointments, ensuring seamless operations. Looking to transition these skills into new field, aiming to contribute to organizational success and patient satisfaction.
Possessing strong organizational skills and positive, upbeat attitude. Demonstrates thorough understanding of medical office procedures and proficiency in patient scheduling systems, ensuring smooth clinic operations. Committed to enhancing patient care and operational efficiency through effective communication and meticulous attention to detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers. A determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings, and promoting assistance wherever and whenever needed. Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills. Enthusiastic Peer Support Specialist proudly offers over 23 years of sobriety and is willing to help others navigate the services and recovery options available. An energetic individual is skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others. Attentive Peer Support Specialist promoting a 23-year career sharing life experiences regarding mental illnesses and always ready with a listening and attentive ear for others. Skilled at providing high support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives. Focused Peer Support Specialist exceptionally help peers with life goals. Resourceful with a significant network of community resources. Known for proven abilities in active listening and problem solving. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a Certified Peer Support Specialist (CPSS) through SC-SHARE of Columbia South Carolina. I am a empathetic Peer Support Specialist that has proven and built trusting relationships by truly caring with genuine concern for the wellbeing of peers and client. I aim to be a hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. I offer more than 11 years of sobriety and am ready to help others reclaim their lives through use of proper services. I am a focused professional that currently works on a medical withdrawal management unit for clients detoxing from opioid, chemical misuse and / or emotional challenges resulting in a social detox. I provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. Further, I multitasking Peer Support Specialist responsibilities while offering compassion, respect along with communicating and advocating for each client effectively.


Dawn Flakes

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Peer Support Specialist

Route Driver

Office Coordinator

Education

Some College (No Degree) - Information And Computer Systems

Associate of Arts - General Studies

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Peer Support Specialist

Route Driver

Office Coordinator

Some College (No Degree) - Information And Computer Systems

Associate of Arts - General Studies

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