Dawn Fletcher
Burleson,TX
Summary
Typing on avg at 45+ words per minute. Also detailed knowledge of simple interest loans. Multiple past jobs in customer service with at least two recent years of customer service experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SUTHERLAND GLOBAL COLLECTION SERVICES LLC
01.2023 - 02.2024
- Assist customers in the management of their financial accounts.
- Trouble shoot issues customers may have with their accounts or help cancel unwanted products.
- Also assist customers with navigating and troubleshooting issues customers have with the website associated with their account.
Bakery Packaging
Market Street Company, Retail
03.2022 - 09.2022
- Helping Customers
- Food Quality
- Packaging Baked Goods
- Organizing and Filling Display Tables
- Some Baking
Sales Associate
Dollar Tree Stores
07.2021 - 11.2021
- Welcoming customers into the store
- Explaining to customers the best products for their needs
- Recommending related products to increase customers’ options and enrich the shopping experience
- Accepting and processing orders, operate the POS register and resolve returns issues
- Promoting special sales, offers and awareness of store loyalty program
Correctional Officer 4
TDCJ
06.2017 - 07.2021
- Regular head counts of inmates within a section
- Monitor inmate behavior and report unusual activity to ensure safety and security
- Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
- Assist other Correctional Officers with management of inmates
- Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items
- Manage confrontational situations as they arise to maintain security
- Write regular reports of activities
Fast Food Cook
McDonald's
05.2016 - 03.2017
- Ensure safety standards are maintained in the kitchen
- Maintain health and sanitation across the work areas
- Ensure complete and constant cleanliness of utensils, surfaces, and cooking areas
- Operate griddles, deep-fat fryers, grills and other large-volume equipment for cooking
- Find out if the food prepared is in line with the quantity and quality laid down by company’s requirements
- Take orders from clients regarding their preferred foods and drinks, and also help to collect payment from customers when such needs arise
- Read any slip on food order and also accept verbal instructions provided by the chief cook
- See to it that food preparation are down in line with McDonalds’ rules
- Prepare, cut and wash foods prior to cooking
- Measure the right amount of ingredients required for food preparation
- Prepare food and package it properly to be delivered to customers
- Package foods properly to ensure they do not get cold before delivery or before being sold
- Stock, restock, and clean workstations
- Follow recipe in preparing all foods.
Team Leader
UltraClean, Inc
11.2014 - 03.2017
- Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures
- Coaching and developing employees (cleaners)
- Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly
- Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement
- Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse
- Providing any form of required assistance to cleaners while they carry out their duties.
Education
High School Diploma -
Middleburg High School
Skills
- Customer Service
- Computer Literacy
- Multi-task & Handle High-volume Workloads
- Teamwork
- Confidentiality
- Professional Communication
- Customer Satisfaction
- Initiative
- Troubleshooting
- Sales
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
SUTHERLAND GLOBAL COLLECTION SERVICES LLC
01.2023 - 02.2024
Bakery Packaging
Market Street Company, Retail
03.2022 - 09.2022
Sales Associate
Dollar Tree Stores
07.2021 - 11.2021
Correctional Officer 4
TDCJ
06.2017 - 07.2021
Fast Food Cook
McDonald's
05.2016 - 03.2017
Team Leader
UltraClean, Inc
11.2014 - 03.2017
High School Diploma -
Middleburg High School