Dawn Fortin
Keller,TEXAS
Summary
SKILLS
Overview
11
11
years of professional experience
Work History
Caregiver
Home Care Extended
09.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Call Center Representative
Midtown group
01.2021 - 04.2022
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
- Met expected number of outbound calls each hour and booked appointments using computer system
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
Srs/customer service
Kroger
03.2014 - 09.2021
- Used Kronos and related advanced tools to smoothly process payroll for my store employees
- Handled requests from employees to resolve questions and concerns related to bi-weekly payroll
- Kept meticulous records to avoid errors in employees' paychecks and company liability calculations
- Operated POS cash register, handling an average transactions on average daily
- Bagged and packaged customer orders and purchases
- Adhered to all cash handling policies and procedures
- Collected payment for customer purchases
- Returned non-purchased products to shelves and performed general merchandising functions
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Assisted customers with locating items, answering questions and providing direction and service
- Followed established protocols for escalating customer complaints to management
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Answered incoming telephone calls and provided information regarding store hours, location, and policies
- Processed refunds and exchanges in alignment with store policies
Education
High School -
Rockville High
Rockville, CtSkills
- Multitasking and organization
- Fast learner
- Works well with others
Timeline
Caregiver
Home Care Extended
09.2023 - Current
Call Center Representative
Midtown group
01.2021 - 04.2022
Srs/customer service
Kroger
03.2014 - 09.2021
High School -
Rockville High