Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Fortin

Keller,TEXAS

Summary

SKILLS

Overview

11
11
years of professional experience

Work History

Caregiver

Home Care Extended
09.2023 - Current


  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Call Center Representative

Midtown group
01.2021 - 04.2022
  • Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
  • Met expected number of outbound calls each hour and booked appointments using computer system
  • Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries

Srs/customer service

Kroger
03.2014 - 09.2021
  • Used Kronos and related advanced tools to smoothly process payroll for my store employees
  • Handled requests from employees to resolve questions and concerns related to bi-weekly payroll
  • Kept meticulous records to avoid errors in employees' paychecks and company liability calculations
  • Operated POS cash register, handling an average transactions on average daily
  • Bagged and packaged customer orders and purchases
  • Adhered to all cash handling policies and procedures
  • Collected payment for customer purchases
  • Returned non-purchased products to shelves and performed general merchandising functions
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Assisted customers with locating items, answering questions and providing direction and service
  • Followed established protocols for escalating customer complaints to management
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Answered incoming telephone calls and provided information regarding store hours, location, and policies
  • Processed refunds and exchanges in alignment with store policies

Education

High School -

Rockville High
Rockville, Ct

Skills

  • Multitasking and organization
  • Fast learner
  • Works well with others

Timeline

Caregiver

Home Care Extended
09.2023 - Current

Call Center Representative

Midtown group
01.2021 - 04.2022

Srs/customer service

Kroger
03.2014 - 09.2021

High School -

Rockville High

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Dawn Fortin