Dawn Fox Gibson
Omaha,NE
Summary
Over 23 years of experience consulting with clients on unemployment law matters with a proven history of success in navigating complex unemployment cases. Strong working knowledge of employment laws, regulations, unemployment compensation, and administrative law to provide comprehensive guidance. Experienced in training and developing materials and presentations for clients and staff. Highly organized and results-oriented with a focus on customer service. Excellent written and verbal communication skills to effectively convey complex legal concepts. Analytical skills to identify areas of concern and offer strategic solutions for improving win rates and minimizing liability.
Overview
23
23
years of professional experience
Work History
Appeal Board Specialist
TALX/ EQUIFAX / Johnson and Associates
10.2006 - Current
- Participated in the development and implementation of the Appeal Board Review Section of TALX, drafted SOPs and Drafting written arguments for appeals for clients on appeals from Hearing Decisions
- Research of State Statutes, Rules, Regulations and Precedent decisions and update the online guide for staff
- Analyzing and discussing claim specific matters with internal and external clients
- Assisting in the development and implementation of training workshops and materials for internal and external clients
- Mentor Leadership Program- develop training materials on professional development
Hearing Representative and Account Manager
TALX/ Johnson and Associates
09.2001 - 10.2006
- Provided legal representation to clients in unemployment hearings
- Drafted appellate arguments, responses to unemployment claims and handled state calls on behalf of clients
- Analyzed unemployment insurance tax rate notices and tracked and protested client benefit charging
- Managed client accounts and contracts
- Organized and facilitated training workshops and seminars for clients in regard to the unemployment process
- Prepared annual and quarterly reports for clients
Education
Juris Doctorate -
University of Nebraska College of Law
05.2001
B.A. - Russian and East European History
The University of Kansas
12.1997
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Appeal Board Specialist
TALX/ EQUIFAX / Johnson and Associates
10.2006 - Current
Hearing Representative and Account Manager
TALX/ Johnson and Associates
09.2001 - 10.2006
Juris Doctorate -
University of Nebraska College of Law
B.A. - Russian and East European History
The University of Kansas
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