Dawn Frison
Tempe,AZ
Summary
- Over 5 years of Clerical, Administrative, Mortgage, Banking and Title experience including reviewing titles and loans. Processing background
- Over 5 years of customer service experience
- Maintains an organized approach to managing daily activities
- Takes ownership for solving problems
- Strong written and verbal communication skills
- Computer Skills: Word, Excel and Outlook
Overview
10
10
years of professional experience
Work History
Corporate Secretary-Analyst Technician
SRP
Tempe, AZ
08.2025 - Current
- Processed Property deeds
- Reviewed customer affidavits to insure they were accurate
- Map Property Locations using ARCGis Pro
- Researched Property Deeds
- Submitted Rejections
- Multi tasked numerous projects at a high pace environment
- Maintained deadlines
- Worked together to meet goals
- Use excell sheets to tracking customer info
- Inputted data
- Corporate Elections
- Reviewed and Processed Ballots
- Receive mail and input info
- Worked at fast-paced environments
- Organizing, filing, Labeling and sorted documents
- Traveled Multiple locations to obtain voter data for recent elections.
- Mailed checks to corporate board members
Loan Origination Refinance Sales Assistant II
New Rez
Tempe, AZ
11.2020 - 08.2025
- Submitted Customer complaints
- Handled Incoming Escalation Calls
- Followed up with Escalation Calls
- Routed customer calls
- Communicated with different servicer to assist customers
- Submitted Purchase and Refinance Referrals to Loan Officers
- Provided information to customer when unable to reach processor
- Training for NMLS state licensing
- Communicate with LO's, Processors, Closing, Notary and Managers for customers.
- Virtual Assistant incoming customer inquiries
- Handled incoming inbox between customers and distributed to the correct departments
- Communicated with the regional and sales manager about potential sales lead
- Distributed potential sales leads to LO's
- Provided information to customers about different loan products
- Chat Support
Property Preservation Specialist
Loan Care Servicing
Chandler, AZ
10.2018 - 11.2020
- Protect and preserve vacant properties.
- Review monthly inspection photos of properties that have gone delinquent or have been foreclosed
- Schedule preservation on vacant properties that range from general yard maintenance to full rehabs
- Communicate with municipalities to problem solve a variety of issues (violations, neighbor complaints)
- Order and manage property preservation needs on properties serviced
- Order bids for property preservation and securing as needed
- Monitor vacant property and damaged property reports from field service company
- Work with HUD contractors and attorneys to achieve HUD conveyance Condition so HUD claims can be filed
- Manage the Eviction Process on true REO matters and FHA loans
Doc Imaging Specialist
Premier Pacific Bank-Insight Global (Temp)
Phoenix, AZ
08.2018 - 10.2018
- Prepared documents for scanning, indexing and verifying records accurately
- Performed work at an established production rate
- Loan Document recognition and/or deposit (new account/ conversions)
- Ensured time sensitive items were being completed and processed by deadline
- Adhered to retention requirements on documents (i.e. loan files, bulk files, shred files)
Loan Processor
Loan Depot
Scottsdale, AZ
05.2017 - 02.2018
- Placing orders from third party vendor within a timely manner (generally 24 hours)
- Ordering following documents: VOD, VOE, Verbal VOE, VOB, VOR, VOM, EOI, 4506t & Rapid
- Reporting, Appraisals, Flood Cert, Appraisals, SSA-89, Condo Docs, FHA/VA documents (LDP/GSA, case numbers, etc.) and MERS as needed for each file
- Effectively use reports and ticker system to effectively manage loans and prioritize daily workflow
- Follow up on documents ordered within a time manner (24 hours)
- Communicate and respond to processors as well as other internal customers
- Utilize funding reports to obtain funding conditions (LQI, MERS, LDP/GSA, Verbal VOE) in a timely manner (generally 48 hours prior to funds ordered date)
- Perform other related duties as assigned and required
Title Analysis
DISYS/ First American Title
Phoenix, AZ
04.2016 - 05.2017
- Examines copies of records, such as mortgages, liens, judgments, easements, vital statistics, and Plat and map books to determine ownership and legal restrictions and to verify legal description of property.
- Reviewed recorded documents, such as mortgages, trust deeds, and contracts affecting condition of title to property.
- Analyzes restrictions and prepares report outlining restrictions and actions required to clear title.
- Calculated Property taxes: New Construction, Homestead, and Additional Exemptions or Discounts that may apply to the property.
- Reviewed the Closing Disclosure (TRID)
- Reviewed Legal Descriptions, ALTA 9, Restriction, Easement, Minerals, CC&R’s
- Verified HOA, Property Taxes and Liens
- Requested missing documents from Attorney and Title Companies.
- Contacted title companies and any missing documents or additional information
Education
El Camino College
TorranceSkills
- Account reconciliation
- Document processing
- Document drafting
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
Timeline
Corporate Secretary-Analyst Technician
SRP
08.2025 - Current
Loan Origination Refinance Sales Assistant II
New Rez
11.2020 - 08.2025
Property Preservation Specialist
Loan Care Servicing
10.2018 - 11.2020
Doc Imaging Specialist
Premier Pacific Bank-Insight Global (Temp)
08.2018 - 10.2018
Loan Processor
Loan Depot
05.2017 - 02.2018
Title Analysis
DISYS/ First American Title
04.2016 - 05.2017
El Camino College