Dawn Fulsom
Villa Ridge,MO
Summary
Operational professional with experience in implementing business processes and technical solutions. Dedicated Customer Service Representative with experience in industry. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MO American Water
11.2022 - Current
- Respond to customer inquiries gathering information from local water districts, listening to customers and explaining company policies
- Process credit card payments for multiple employees posting transactions to general ledger and business accounts
- Process sewer bills with usage information from several water districts. Maintain customer accounts
- Generate purchase orders for inventory management of chemicals, office supplies and maintenance contracts.
- Process end of month chemical reports
- Generate and report flow reports for multiple townships
- Schedule meetings and provide supplies
Receptionist
City of Eureka
04.2016 - 10.2022
- Processed and maintained water, sewer & trash service accounts for residents and businesses in City limits of Eureka, MO
- Approved water hydrant and excavation permits
- Accounts Receivable billing for Eureka Sports Association, false alarm fees, police officer wages, hydrant permits, monthly rentals and collection of past due accounts
- Assist with Personal Property and Real Property Tax Billing, calculating penalties and interest, collections and posting payments to customer accounts
- Daily general ledger entries and updating bank deposit for Building Department credit card payments
- Maintain Retention schedule as suggested by Missouri Secretary of State
- Report liens, account balances and inspection results to title companies
Education
High School Diploma -
Eureka Senior High School
Eureka, MOSkills
- Sharepoint
- Excel
- Outlook
- Microsoft Word
- Record keeping
- Maintenance
- Customer service
- Communication skills
- Meeting deadlines
- Promoting a positive working environment
- Scheduling
- Administrative support
- Multitasking and prioritization
Timeline
Customer Service Representative
MO American Water
11.2022 - Current
Receptionist
City of Eureka
04.2016 - 10.2022
High School Diploma -
Eureka Senior High School
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