Dawn Goodman
Denver,CO
Summary
Collaborative leader with dedication to partnering with community and government organizations to promote and implement effective change. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Program Director
Justice Works Youth Care
01.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Provided ongoing direction and leadership for program operations.
- Recruit and hired quality staff.
- Prepare, reconcile and submit monthly invoicing by deadline.
- Increased Revenue by 10% in first year of employment.
- Developed and maintained trusting and positive collaboration with community and governmental partners.
- Facilitated presentations on programming with current and potential community partners.
- Identified opportunities for expansion.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Affiliate Instructor
Metropolitan State University
01.2007 - Current
- Teach social work courses approved by CSWE Accredited program.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Child and Adult Protection Intake Administrator
Arapahoe County Department of Human Services
01.2018 - 01.2022
- Provided direct supervision and management for Child Protection Supervisors.
- Managed Child and Adult Protection Hotline, Swing shift, Night Duty, and Intake programs.
- Monitored workflow, program evaluation, and management of required state and federal areas of compliance.
- Ensured staff resources met Arapahoe County’s business needs.
- Developed and monitored and tracked progress to goal attainment.
- Established clear expectations for staff, evaluated and managed performance.
- Implemented change management using the ADKAR model.
- Provided coaching to strengthen professional and leadership development.
- Facilitated Formal Internal Reviews for High Profile Child Abuse Incidents.
- Stakeholder in meetings that led systemic change for Child Welfare.
- Effective verbal and written communication and collaboration with internal and external stakeholders.
- Identified and implemented best practices for a Diverse, Inclusive, and Equal workforce.
- Participated in LEAD program as a leadership coach.
Supervisor, Child Protection Services
Arapahoe County Department of Human Services
01.2008 - 01.2018
- Supervised Six Child Protection Caseworkers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided case consultation and guidance to ensure practice mitigated safety and meet families’ needs.
- Monitored and evaluated caseworkers' performance.
- Coached and developed leadership and professional growth for the team.
- Managed high-performing teams that consistently met areas of compliance
- Ensured caseworkers were implementing correct policy and procedure and using best practice models.
Education
Masters of Social Work -
University of Denver
Denver, CO05.2004
Bachelors of Science; Human Development and Family Studies -
Colorado State University
Ft. Collins, CO12.1992
Skills
- Program Evaluation
- Community Engagement
- Policy and Procedure Improvements
- Effective Leader
- Operations Oversight
- Strategic Planning
- Organizational Leadership
- Partnership Development
- Collaborator
- Facilitation and Presentation
Timeline
Program Director
Justice Works Youth Care
01.2022 - Current
Child and Adult Protection Intake Administrator
Arapahoe County Department of Human Services
01.2018 - 01.2022
Supervisor, Child Protection Services
Arapahoe County Department of Human Services
01.2008 - 01.2018
Affiliate Instructor
Metropolitan State University
01.2007 - Current
Masters of Social Work -
University of Denver
Bachelors of Science; Human Development and Family Studies -
Colorado State University
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