Dawn Hall
Fort Worth
Summary
Possesses versatile skills, knowledge and experience in Project management, design, trouble shooting and construction of the Green Industry over 34 years. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
1
1
Certification
Work History
CEO, Business Owner
Daybreak Landscaping & Irrigation
01.1991 - Current
- Company Overview: http://www.daybreaklandscaping.com
- Started business without capital and generated $500,000 in gross sales and revenue on a yearly basis
- Produced all marketing for the business
- Consulted, Designed, quoted, sold, purchased materials, budgeted, supervised and managed all aspects of landscape installations and renovations on residential and commercial properties
- Worked closely with customers
- Used social media platforms such as LinkedIn, Yelp, Face Book to show a portfolio of before and after photos of work to generate customer sales and reference
- Performed all aspects of Irrigation trouble shooting, repairing, installing
- Complete Office and Bookkeeping Management for the business
- Maintaining all accounts payable, accounts receivable, estimating jobs, invoicing jobs, keeping complete and current records for customers, all tax returns
- Built working relationships with Vendors for purchasing
- Http://www.daybreaklandscaping.com
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Account Manager/Quality Control/Sales
MowMan Lawn Service
04.2020 - 10.2021
- I was hired temporarily on contract to help the owner manage the overload of new and current work for commercial and residential maintenance and new construction landscape/irrigation installation.
- Set up new computer networking and software for scheduling and routing landscape and maintenance crews
- Set up accounting software for invoicing, accounts receivable and monthly statements
- Accounts receivable and deposits
- Posting all working receipts
- Met with Directors/homeowner's of all properties
- Walked the properties for quality control noting all work that was note being done and any work needing done
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Live Nursery Sales Specialist Manager
Lowe's
11.2019 - 05.2020
- Sales specialist in live plants, chemicals and all related outside landscaping and hardscaping, serving all customers
- All live plant inventory reporting and processing on a weekly basis
- All delivery receiving for plant materials
- Managing all related tasks in managing and taking care of live plants and inventory
- Story inventory team once per year
- Garden center inventory shrinkage control and management
- Enhanced customer satisfaction by providing personalized plant recommendations and care advice.
- Maintained a healthy and vibrant inventory by regularly inspecting plants for pests and diseases, ensuring timely treatments.
- Boosted store reputation by delivering exceptional customer service, addressing inquiries promptly, and resolving issues efficiently.
- Increased sales through effective merchandising and product presentation, including seasonal displays.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Account Manager/Sales Manager
Jaco landscaping
01.2018 - 03.2019
- I was temporarily hired on contract to do the following for the company
- Managed all new leads/calls for Landscape construction projects.
- Designed, quoted, purchased materials and managed projects overseeing the crews and the build
- Checked existing customers properties for quality control of landscape maintenance
- Installed and set up software for lawn and ornamental treatments
- Set up lawn treatment programs for over 200 existing customers
- Set up software to manage all business, accounts and invoicing and payments
- Managed all accounting for all work
- Investigated 400 customers to collect all information and all services rendered for past year in order to integrate them into the new CRM system.
- Audited all customer's accounts in order to invoice all services not invoiced and collect all past due balances from these customers
- Collected all payments, processed and deposits
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Set up 5 crews schedules for all maintenance and additional projects
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Associate - Network Engineering And Horticulture
Richland College
Dallas, TXMulti-Certified IT Specialist - IT Network Security
My Computer Career
Dallas, Tx05-2021
TDA Commercial Chemical Applicator - turf and ornamental in Licensed in Insect, Disease, weed control, fertilization for turf, ornamental, tree, nursery
State of Texas
01.2000
Licensed Irrigator - Irrigation, smart Irrigation etc
State of Texas
01.1998
Skills
- Business operations
- Sales
- Cost Estimation
- Detail-Oriented
- Estimation
- Scheduling and Routing crews
- Microsoft Office
- Budget control
- Time Management
- Expense tracking
- Irrigation
- Bookkeeping
- Horticulture
- Upselling
- Construction Experience
- Quality assurance
- Construction Estimating
- Cost control and budgeting
- Hardscape
- Tax Experience
- Accounts Payable, Accounts Receivable
- Lawn Care
- Plumbing
- CRM Software
- Landscape Maintenance
- Construction Management
- QuickBooks Pro
- Real Green Software
- Sales
- Customer service
- Client relations
- Computer skills
- Effective decision making
- Complex Problem-solving
- Staff training and development
- Procurement
- Nursery management
- Project planning
- Entrepreneurial personality
- Goal oriented
- Merchandising
- Performance management
- Work Planning and Prioritization
- Account oversight
- Shift scheduling
- Plant identification
- Workforce management
- Documentation and reporting
- Analytical problem solver
Accomplishments
Certifications:
Comptia Network+
Comptia Server +
Linux Essentials
MTA - 3 Certifications
Certification
- Licensed Irrigator, 01/01/23, Design/Draw new irrigation installation drawings, Licensed to obtain a new irrigation permit through the city following each city's regulation, Licensed to install backflow system, Licensed to renovate, repair etc. any irrigation system, Consultation on new or existing irrigation systems for either troubleshooting existing issues and updating, repairing etc., Specialize in Smart Irrigation Systems, 8 CEU Hours required per year to continue license
- Licensed Commercial Applicator - Turf and Ornamental, 01/01/19, 5 hours of CEU to continue license - 1 year license - have had since 2000, All treatments of insect, disease, weed control, fertilization, preventative treatments using chemicals that pertain to each, Experience using my own 200-gallon spray tank doing the regular 8 preventative lawn and ornamental applications, Deep Root applications, Using applicable equipment for any and all of these applications
Additional Information
Skills: Business operations, Excellent work ethic, Consulting, Detail-Oriented, Cost Estimation, Skilled in all QuickBooks Pro, Project management
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Fall garden exhibit for the State Fair of Texas, 09/01/03, Adopted a permanent site at the State Fair of Texas for the yearly Fall Garden Exhibit in 2003 to present. Yearly we have been awarded 1st place, Best of Show, 2nd place and Best Use Of Hardscape.
Assessments
- Management & Leadership Skills: Impact & Influence, 01/01/19, Proficient
- CRM Skills with Salesforce, 01/01/19, Proficient
- Attention to Detail Skills, 01/01/19, Highly Proficient
- Problem Solving, 01/01/19, Proficient
- Verbal Communication, 05/01/20, Highly Proficient
State Fair of Texas Fall Garden Exhibit from 2003 to present. Winning 1st place, Best of Show
Participated in the State Fair of Texas's Fall Garden Exhibit since 2003 through present. Adopted an area in the fair grounds along the Lagoon. Over the years we added space for functional landscape use. The bed area includes flagstone walkways, patios, A Lueder stone fireplace, Stone disappearing Waterfall wall, pergola and landscaping throughout.
Each year we have won an award for either First Place, second place, Best of Show and Best use of Hardscape
Timeline
Account Manager/Quality Control/Sales
MowMan Lawn Service
04.2020 - 10.2021
Live Nursery Sales Specialist Manager
Lowe's
11.2019 - 05.2020
Account Manager/Sales Manager
Jaco landscaping
01.2018 - 03.2019
CEO, Business Owner
Daybreak Landscaping & Irrigation
01.1991 - Current
Licensed Irrigator - Irrigation, smart Irrigation etc
State of Texas
Associate - Network Engineering And Horticulture
Richland College
Multi-Certified IT Specialist - IT Network Security
My Computer Career
TDA Commercial Chemical Applicator - turf and ornamental in Licensed in Insect, Disease, weed control, fertilization for turf, ornamental, tree, nursery
State of Texas
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