Kelly Goodman
Commtech
Liberty Hill,TX
16
years of professional experience
Dynamic operations leader with a proven track record in enhancing service delivery and customer satisfaction. Skilled in team oversight and strategic project management, driving efficiency and operational excellence.
Proficient in leading high-performing teams and streamlining operations to boost efficiency. Known for cultivating relationships with clients and partners, ensuring exceptional service delivery and repeat business.
Work History
Owner/CEO
16 Years 2 Months- Established and implemented operational procedures to enhance service delivery and customer satisfaction.
- Managed budgeting and financial forecasting to ensure business sustainability and growth.
- Developed strategic marketing campaigns, increasing brand visibility in competitive markets.
- Oversaw recruitment, training, and performance management of staff to build a high-performing team.
- Cultivated relationships with suppliers and partners to improve resource acquisition and reduce costs.
- Led project initiatives focusing on process optimization, resulting in increased operational efficiency.
- Ensured compliance with industry regulations and standards, maintaining quality assurance across services provided.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Manager
11 Months- Led project teams to ensure timely completion of utility construction projects.
- Streamlined operational processes, resulting in increased efficiency across multiple job sites.
- Developed and implemented safety protocols to enhance workplace compliance and reduce incidents.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Coordinated resource allocation for projects, optimizing labor and material usage to meet deadlines.
- Collaborated with cross-functional teams to align project goals with organizational objectives.
- Facilitated training sessions on new technologies and industry best practices for team members.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
GED
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Operations management
Project management
Business operations
Project estimating
Staff management
Team oversight
Staff hiring
Business development
Business launch
Business administration
Consulting
Negotiation
Employee development
Brand management
Administrative oversight
Contract negotiation
Contract management
Cash flow management
Timeline
Manager
Quest Utility Construction Inc.
12.2021 - 11.2022Read More
Owner/CEO
Commtech
05.2010 - CurrentRead More
The University of Texas At Austin
GED
Read More