Dawn Harrison
York,PA
Summary
Accomplished banking professional with a proven track record at PeoplesBank, adept in branch operations and exceptional in fostering customer relationships. Demonstrated expertise in cash handling and loan origination, with a flair for leading teams to achieve a zero error rate in critical financial processes. Renowned for elevating customer satisfaction through meticulous needs assessment and service delivery.
Overview
21
21
years of professional experience
Work History
Universal Banker
Traditions Bank
York, PA
03.2023 - Current
- Complete routine transfers, deposits and bill payments.
- Train and coach new team members.
- Answer telephone inquiries regarding account balances, fees or general information.
- Facilitate the loan application process, from documentation collection to approval communication.
- Establish new accounts: checking, savings, and certificates of deposit.
- Process outgoing wire transfers.
- Balance ATM and vault with zero error rate.
Merchant Services Administrator
PeoplesBank
York, PA
07.2017 - 03.2023
- Answered customer calls and worked to answer their questions and resolve their concerns
- Completed daily/weekly/monthly reports with accuracy
- Visit Merchant clients to help them become PCI Compliant
Retail Support Manager
PeoplesBank
York, PA
11.2015 - 07.2017
- Completed weekly schedules for a team of 20 tellers.
- Managed scheduling needs in all PA, and MD branches.
- Encouraged and built team morale.
- Developed team members to grow in their positions.
Retail Support Assistant Manager
PeoplesBank
York, PA
04.2013 - 11.2015
- Completed monthly audits in a timely manner.
- Balanced daily cash drawer and vault inventory with zero error rate.
- Researched and resolved customer issues.
Senior Teller
PeoplesBank
York, PA
03.2004 - 04.2013
- Delivered prompt, accurate, and excellent customer service.
- Processed cash deposits, cash withdrawals, and loan payments.
- Assisted new customers in establishing accounts that met their needs.
Education
Certified Personal Trainer
National Academy of Sports Medicine
03-2021
Associate's Degree - Medical Assistant
YTI Career Institute
York02-2013
Skills
- Branch operations
- Cash handling proficiency
- Loan origination
- Customer needs assessment
- Wire transfers
- Deposit processing
Timeline
Universal Banker
Traditions Bank
03.2023 - Current
Merchant Services Administrator
PeoplesBank
07.2017 - 03.2023
Retail Support Manager
PeoplesBank
11.2015 - 07.2017
Retail Support Assistant Manager
PeoplesBank
04.2013 - 11.2015
Senior Teller
PeoplesBank
03.2004 - 04.2013
Certified Personal Trainer
National Academy of Sports Medicine
Associate's Degree - Medical Assistant
YTI Career Institute
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