Dawn Hendricks Jr
Broken Arrow,OK
Summary
Adept Manager with a proven track record at Sarah's Dynasty, enhancing customer satisfaction and loyalty while ensuring regulatory compliance. Excelled in staff training and development, alongside effective sales management. Recognized for exceptional leadership during crises, mentoring teams to exceed performance goals. Skilled in inventory and time management, driving operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
Sarah's Dynasty
Sand Springs, OK
03.2021 - 12.2024
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Broken Arrow High School
1901 E. Albany Broken Arrow, Ok 7401205-2021
Skills
- Sales management
- Customer service
- Staff training and development
- Work prioritization
- Inventory management
- Time management
- Coaching and mentoring
- Brand management
- Expectation setting
- Task delegation
Accomplishments
- I was in the Pride of Broken Arrow Marching Band.
Affiliations
- I'm a content creator.
- I love playing video games.
- Spending time with family.
Timeline
Manager
Sarah's Dynasty
03.2021 - 12.2024
High School Diploma -
Broken Arrow High School
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