Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dawn Holt

Oxon Hill,MD

Summary

Confident energetic customer care professional with over 25 years of experience in providing highest level of support to customers. Diligent and personable seeking a position in which my communication skills combined with my problem-solving skills can serve clients and deliver swift resolutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

U-Box Customer Care Representative

U-Haul
Fort Worth, TX
06.2023 - 12.2023
  • Operation of flatbed truck and an 8000 Lb propane forklift
  • Load and unload storage containers
  • Transport containers in a proficient manner
  • Resolve problems as they may occur
  • Inspect vehicle daily
  • Communicate with home office as necessary
  • Delivery exceptional customer service while assisting customers with questions and concerns

Customer Service Reresentative

U-Haul
Arlington, TX
06.2022 - 06.2023
  • Professionally assist customers with U-Haul products and services
  • Use smartphone U-Scan technology to manage rentals and inventory
  • Hook up trailers and relocate them as needed
  • Clean, Inspect and monitor fluid levels on vehicle’s daily
  • Remain calm in unexpected situations
  • Help resolve complaints and issues with clients
  • Multitask with instore clients and over phone customers.

Cashier

WALMART
Virginia Beach, VA
11.2021 - 04.2022
  • Provide fair, friendly, and courteous service
  • Register sales on cash register by scanning items, itemizing and totaling customer purchases
  • Ensure draw will balance out at end of shift
  • Smile, greet and thank customers in a warm and friendly manner
  • Answer questions customer may need help with

STORE MANGER

Rent A Center Warehouse & Retail Store
District Heights, MD
12.2015 - 07.2020
  • Set specific goals for store performance, customer satisfaction and work development
  • Lead 6 or more associate in training, motivation, coaching and sales
  • Resolve and maintain accounts
  • Multitask while flourishing in sales
  • Order, receive and transfer products to ensure revenue and profit growth
  • Find solutions to problems that arise among associates and customers
  • Ensure policies, standards and procedures are adhered to
  • Stay in frequent contact with regional management with proficient communication.

Education

High School Diploma -

Sam Houston High School
Arlington, TX
05-1999

Skills

  • CCTV
  • Food Handling
  • Security
  • Level 3 Security License
  • Sales
  • 25 years in Customer Service
  • Administration and Management skills
  • Team Building and Leadership
  • Outstanding Communication skills
  • Punctual and Reliable
  • High Level of Integrity
  • Complex Problem Solver
  • Interpersonal Skills
  • Exceptional Communication

Certification

  • First Aid CPR AED June 2022 to June 2024
  • CDL B August 2022 to February 2031

Timeline

U-Box Customer Care Representative

U-Haul
06.2023 - 12.2023

Customer Service Reresentative

U-Haul
06.2022 - 06.2023

Cashier

WALMART
11.2021 - 04.2022

STORE MANGER

Rent A Center Warehouse & Retail Store
12.2015 - 07.2020

High School Diploma -

Sam Houston High School

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Dawn Holt