Dawn Howell
Renton,WA
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service expertise at First American Title Insurance Co to enhance client satisfaction and loyalty. Skilled in active listening and critical thinking, I adeptly managed high-stress situations, improving dispute resolution and maintaining a professional demeanor, significantly contributing to repeat business and efficient operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
First American Title Insurance Co
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
First American Title Insurance Co
04.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Marshalls
03.2015 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - Accountin
South Seattle College
Seattle, WA06.2025
High School Diploma -
Joel E Ferris High School
Spokane, WA06.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
First American Title Insurance Co
07.2020 - Current
Receptionist
First American Title Insurance Co
04.2018 - 06.2020
Cashier
Marshalls
03.2015 - 04.2018
Associate of Arts - Accountin
South Seattle College
High School Diploma -
Joel E Ferris High School
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