Dawn Hudson
Janesville,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Daniels Foods Sentry
10.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Assembly Line Worker
Uniek Inc Amanti Art
10.2017 - 11.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Generated and maintained accurate production records.
Cashier Supervisor
Jacobson Brothers Meat &deli
12.2017 - 01.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assembly Line Worker
Continental Contitech
07.2015 - 10.2017
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Conducted quality assurance inspections on finished components and identified issues.
- Documented production data and output to enable tracking history and maintain accurate records.
Tostada Operator
B & G Foods
06.2011 - 07.2015
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Assisted with equipment startups and machine installation tasks.
- Kept accurate records of defective units or products.
- Fed raw materials into machines.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Education
High School Diploma -
Ruether High School
Kenosha, WI05.1987
Skills
- Guest Relations
- Customer Service
- Documentation and Reporting
- Flexible Schedule
- Payment Processing
- Cash Handling
- POS Systems
- Drawer Balancing
- Cash Handling and Management
- Staff Mentoring
- Liquor Regulations and Compliance
- Refunds and Exchanges
Timeline
Guest Service Representative
Daniels Foods Sentry
10.2021 - Current
Cashier Supervisor
Jacobson Brothers Meat &deli
12.2017 - 01.2019
Assembly Line Worker
Uniek Inc Amanti Art
10.2017 - 11.2020
Assembly Line Worker
Continental Contitech
07.2015 - 10.2017
Tostada Operator
B & G Foods
06.2011 - 07.2015
High School Diploma -
Ruether High School
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