Dawn Jackson
Lake Elsinore,CA
Summary
Focused Customer Service Representative with proven history of managing competing priorities in fast paced and rapidly changing environments. Dependable team player in order to achieve desired results while adapting to changing needs.
Overview
2001
2001
years of professional experience
Work History
Apartment Manager/Leasing Manager
Pell Property Management/Pellegrino Reality
La Mesa
05.1996 - 12.2000
- Developed and enforced policy to ensure tenant satisfaction.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Organized move-in and move-out procedures for new or departing tenants.
- Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies.
- Provided administrative support to the property management team when necessary.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Collected rent payments from residents in accordance with lease agreements.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Attended meetings with board members to discuss budgeting strategies or new initiatives.
- Maintained building's accounts by collecting rent and utility payments.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Assisted in the preparation of marketing materials for vacant units.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Facilitated communication between tenants and landlord or property management company.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Performed regular site visits to check on conditions of the premises.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Maintained accurate financial records related to rental income and security deposits.
- Established policies for late fees, pet ownership, smoking regulations.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Received, checked and processed applications for new leases.
- Increased occupancy through dynamic marketing initiatives.
Manager/Office Coordinator
A Window Tech
Lakeside , CA
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Administrative Coordinator
One World Sports
San Diego, California
Education
Some College (No Degree) - Real Estate And Loans
East County School Real Estate & Loan School
270 Douglas Ave, El Cajon, CA 9202101-2008
Skills
- Strong Written and Verbal Communication
- Excellent Telephone Ettiquette
- Learn and Adapt Transferable Skills to Any Job/Employment or Volunteer Situation
- Strong Client Retention
- Tact and diplomacy
- Record keeping
- Excellent managing in/outbound calls
- Workload management
Timeline
Apartment Manager/Leasing Manager
Pell Property Management/Pellegrino Reality
05.1996 - 12.2000
Manager/Office Coordinator
A Window Tech
Administrative Coordinator
One World Sports
Some College (No Degree) - Real Estate And Loans
East County School Real Estate & Loan School