Mandie Hutchins
Lewistown,MT
Overview
23
23
years of professional experience
Work History
Property Manager/Apartment Leasing Agent
Thies & Talle Management
Lewistown, MT
05.2021 - Current
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Received rent payments and tracked transactions in accounting software.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Checked rental eligibility by following company's verification process.
- Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Used conflict resolution skills to quickly resolve issues among residents.
Paraprofessional Educator
Lewistown Public Schools
Lewistown, MT
08.2008 - 09.2020
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Cleaned and organized classrooms, materials and supplies.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Graded assignments and tests and documented results into filing systems.
CNA
New Horizons Assisted Living
Lewistown, MT
11.2003 - 11.2008
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents in preparing for activities and social programs.
Manager
Town Pump Incorporated
Lewistown, MT
05.2006 - 07.2008
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Entered time and attendance logs in preparation for payroll.
- Developed lucrative marketing plans to maximize profits.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Created training modules and documentation to train staff.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma -
Fergus County High School
Lewistown, MT05.1995
Business Economics
MSU Northern
Havre, MTSkills
- Lease Renewals
- Property Marketing
- Background Check Process
- Clear Communication
- Customer Service
- Creative Problem-Solving
- Common Sense Reasoning
- Reporting and Correspondence
- Community Policies
- Motivated
- Quick to Learn
- Responsible
- Eager
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- De-escalation Techniques
- Customer Account Management
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Upbeat and Positive Personality
- Multitasking and Prioritization
Timeline
Property Manager/Apartment Leasing Agent
Thies & Talle Management
05.2021 - Current
Paraprofessional Educator
Lewistown Public Schools
08.2008 - 09.2020
Manager
Town Pump Incorporated
05.2006 - 07.2008
CNA
New Horizons Assisted Living
11.2003 - 11.2008
High School Diploma -
Fergus County High School
Business Economics
MSU Northern