DAWN J. SUMMERSON
Clayton,NC
Summary
Dedicated Pharmacy Technician with extensive experience in fast-paced healthcare settings. Skilled in prescription processing, inventory management, and patient communication. Proven critical thinker and team player seeking challenging roles for career growth.
Overview
23
23
years of professional experience
Work History
Mail Order Pharmacy Technician
Vivo Health Pharmacy
08.2023 - 05.2026
- Fills bottles or other package forms with a measured amount of medication, either manually or mechanically.
- Labels containers of drugs according to department specifications; responsible for extemporaneous medication packaging, as required.
- Transports required pharmacy materials, as necessary; receives and maintains records of stock and inventory control.
- Ensured compliance with FDA regulations, manufacturer restrictions, and internal policies, providing expert guidance on medication inquiries.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Certified Pharmacy Technician
CVS Pharmacy
12.2019 - 08.2023
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, and logged items into the inventory system.
- Provided medication and other healthcare products to customers accurately and efficiently.
Clerical Associate IV
NYC Department of Buildings
02.2016 - 08.2018
- Supported certificate issuance projects, and complex case management, with timely resolutions and exceptional customer service.
- FOIL expert with in-depth knowledge of government transparency regulations.
- Verified corrections through research and analysis of diverse data sources, including DOF records, property files, and violation databases.
- Managed case files, supported public education outreach, and investigative projects.
Clerical Associate IV
NYC Department of Sanitation
09.2003 - 02.2016
- Investigated staff violations, analyzing medical records, and ECM data for HR policy compliance.
- Managed high-volume call flow, delivering exceptional customer service, and ensuring timely issue resolution.
- Prepared and compiled comprehensive complaint packages for review and submission to the Advocate's Office.
- Ensured compliance with company regulations through the review of answering machine messages.
Education
Registered Pharmacy Technician - undefined
State of New York
01-2023
Certified Immunizer - undefined
State of New York
01-2023
National Certification - undefined
Pharmacy Technician Certification Board-PTCB
01-2022
Certified Phlebotomy Technician - undefined
National Healthcare Association
01-2021
Phlebotomy Technician - undefined
Nassau Community College
01-2019
Courses - undefined
Kingsborough Community College, Medgar Evers College
01-2017
Cosmetology License - undefined
Learning Institute for Beauty Science
01-2001
NYS Notary Public Commission -
Medgar Evers College
Brooklyn, NY01-2000
Skills
Assisted in daily pharmacy management tasks to support operations
Supported phlebotomy procedures and venipuncture activities
Executed technical procedures while adhering to quality control standards
Provided customer service and contributed to patient care initiatives
Processed insurance claims and resolved reimbursement inquiries
Participated in inventory management and control tasks
Aided in problem-solving and conflict resolution initiatives
Coordinated inter-office communications and provided program support
Timeline
Mail Order Pharmacy Technician
Vivo Health Pharmacy
08.2023 - 05.2026
Certified Pharmacy Technician
CVS Pharmacy
12.2019 - 08.2023
Clerical Associate IV
NYC Department of Buildings
02.2016 - 08.2018
Clerical Associate IV
NYC Department of Sanitation
09.2003 - 02.2016
Registered Pharmacy Technician - undefined
State of New York
Certified Immunizer - undefined
State of New York
National Certification - undefined
Pharmacy Technician Certification Board-PTCB
Certified Phlebotomy Technician - undefined
National Healthcare Association
Phlebotomy Technician - undefined
Nassau Community College
Courses - undefined
Kingsborough Community College, Medgar Evers College
Cosmetology License - undefined
Learning Institute for Beauty Science
NYS Notary Public Commission -
Medgar Evers College