SHAKILA PHILLIPS (CHpT)
Blacklick,OH
Summary
Certified Senior Pharmacy Technician with 11+ years of progressing experience in retail and outpatient pharmacy settings.
Supported prescription processing and assisted with insurance claim resolutions in retail and outpatient pharmacy environments.
Aided in medication preparation and contributed to sterile compounding practices.
Provided exceptional service to patients, addressing their needs and concerns.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Nationwide Children’s Outpatient Pharmacy
Columbus, OH
02.2021 - Current
- Promoted to Lead Technician the same year I started working at Children’s.
- Process prescription claims and resolve complex issues involving third-party billing, pharmacy systems, and customer service.
- Generated and analyzed 340B reports to identify discrepancies, and reprocess pharmacy claims.
- Helped with training new pharmacy technicians on pharmacy procedures, workflow, system navigation, and regulatory compliance.
- Assist patients by collecting prescription information, answering questions, and coordinating pharmacist consultations when needed.
- Respond to phone inquiries from patients, providers, and insurance companies in a professional and timely manner.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Columbus, OH
03.2015 - 08.2021
- Process prescriptions accurately while maintaining compliance with pharmacy policies and state regulations.
- Resolve insurance, billing, and customer service concerns to ensure efficient prescription processing.
- Prepare and compound medications following established pharmacy procedures.
- Manage medication inventory by stocking, labeling, and maintaining accurate records.
- Process customer payments, including co-pays and prescription transactions.
- Provide exceptional customer service while supporting pharmacists in a high-volume retail pharmacy.
- Trained and mentored junior technicians, enhancing team performance and service quality.
- Collaborated with pharmacists to review patient medication profiles for potential interactions and contraindications.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Implemented workflow improvements that increased efficiency in prescription processing times.
Home Health Aide
Ohio Health Care Plus
Columbus, OH
01.2015 - 08.2017
- Traveled to patients' homes to provide compassionate, individualized care.
- Assisted patients with activities of daily living, including bathing, grooming, feeding, and personal hygiene.
- Performed household tasks and errands to promote patient comfort and independence.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Healthcare
Ohio State University
Columbus, OHHigh School Diploma -
FCI Academy
Columbus, OH05.2010
Skills
- Assisted in pharmacy operations through effective technician training support
- Coordinated workflow to optimize processes and enhance team collaboration
- Contributed to inventory management by collaborating with team members to ensure stock availability
- Promoted teamwork among colleagues to foster a supportive work environment
- Focused on patient care to deliver high-quality service and support
- Demonstrated reliability as a dependable team member in all tasks
- Committed to hard work and consistent effort in daily responsibilities
- Adapted to changing environments and requirements to maintain operational efficiency
PROFESSIONAL DEVELOPMENT
- Completed the Career Circles Development Program focused on empowering employees to take ownership of their careers through leadership development, communication, self-awareness, and continuous professional growth.
- Participated in the interview and selection process for Pharmacist and Pharmacy Supervisor candidates, providing feedback on candidate qualifications and team fit.
Timeline
Pharmacy Technician
Nationwide Children’s Outpatient Pharmacy
02.2021 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
03.2015 - 08.2021
Home Health Aide
Ohio Health Care Plus
01.2015 - 08.2017
Healthcare
Ohio State University
High School Diploma -
FCI Academy