Dawn Kennedy
Ocala,FL
Summary
Hardworking Manager/Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
Duffys Pub
Dunnellon, FL
08.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
JCB Of Gainesville
Micanopy, FL
04.2018 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bartender
Tampa Bay Buccaneers
Tampa, FL
05.2019 - 08.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Cocktail Server/ Bartender
Cafe Beignet
New Orleans, LA
03.2016 - 04.2018
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Education
Counseling Psychology/ Business
Killian Community College
Sioux Falls, SDSkills
- Menu Memorization
- Food Preparation
- Suggestive Selling
- Payment Processing
- Basic Accounting
- Beverage Preparation
- Health Codes Compliance
- Food Service
- Preparing Garnishes
- Engaging Personality
- Classic Cocktails
- Hospitality Service Expertise
- Creative Mixology
- Team Training and Development
- Dining Room Management
- Organizational Ability
- Handling Difficult Customers
- Group Reservations Management
- Inventory
- Salesmanship
- Performance Improvement
- Responsible Alcohol Service
- Ordering Bar Supplies
- Cash Register Operation
- Professional Appearance
- Changing Beer Kegs
- Staff Management
- Outgoing Personality
- Customer Service
- Ordering Procedures
- Order Management
- Clear and Effective Communication
- Service-Oriented Mindset
- New Hire Training
- ABC Standards
- Sales Expertise
- Complex Problem-Solving
- Highly Reliable
- Customer Service Expertise
- Attention to Detail
- Alcohol Awareness
- Patience and Tolerance
- Drink Preparation Techniques
- Decision Making
- Strong Multitasking
Certification
Managerial food certificate
Timeline
Bartender
Duffys Pub
08.2020 - Current
Bartender
Tampa Bay Buccaneers
05.2019 - 08.2020
Manager
JCB Of Gainesville
04.2018 - 12.2023
Cocktail Server/ Bartender
Cafe Beignet
03.2016 - 04.2018
Counseling Psychology/ Business
Killian Community College