Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Dawn Lima

Rehoboth,MA

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and operational efficiency. Enhanced employee accountability and customer satisfaction through effective training and performance monitoring. Skilled in inventory management and conflict resolution, driving significant improvements in performance outcomes and operational success. Restaurant training and new store opener for Panera bread

Overview

18
18
years of professional experience

Work History

Operations Manager

CVS Pharmacy
11.2021 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

General Manager

Sharks Bar and Grill
01.2013 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

General Manager

Comedy Connection
02.2007 - 07.2013
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

Education

Tax Prepare - Taxes

H&R Block
North Providence, RI
12.1998

Associate Of Business Administration - Business

East Providence High School
East Providence, RI
06.1988

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Operations monitoring
  • Operational efficiency
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development

Timeline

Operations Manager

CVS Pharmacy
11.2021 - 08.2024

General Manager

Sharks Bar and Grill
01.2013 - 08.2015

General Manager

Comedy Connection
02.2007 - 07.2013

Tax Prepare - Taxes

H&R Block

Associate Of Business Administration - Business

East Providence High School

Similar Profiles

CREATE PROFILE
Dawn Lima