Dawn Loehne
Grand Blanc, MI,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Operations Specialist
The State Bank
Fenton, MI
01.2021 - Current
- Ensure smooth processing of incoming and outgoing wire transfers across multiple branches and business accounts
- Process all bank garnishments by the deadline
- Manage the processing of reports for invalid account numbers, including correcting details listings and handling incoming ACH returns
- Ensure efficient review and processing of mobile deposits in diverse settings, such as businesses and retail
- Assist front line staff with addressing customer inquiries and concerns involving online banking functionalities such as debit cards, Zelle payments, and Bill Pay
- Streamline and optimized processes for handling foreign checks.
- Handle the processing of mail-based loan payments and deposits
- Review Online Banking activity for fraud prevention
- Perform thorough reviews of high-dollar checks to detect any potential fraudulent activity, taking immediate action to notify customers when necessary.
Community Office Manager
The State Bank
Fenton, MI
01.2011 - 05.2021
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Achieved goals through coaching and guiding team members.
- Ensured seamless processing of new loans for clients.
- Maintained accurate cash handling by balancing teller drawers and vault
- Opened personal and business accounts
- Contributed to various community events and maintained membership in the local chamber
Education
Associates of Business - Accounting
Oakland Community College
Auburn Hills, MI05-1995
Skills
- Excels in team leadership - Branch Manager for several branches for 10 years
- Customer Service
- Work Prioritization
- Reliable
- Excellent time management skills
- Attention to detail
- Multi-tasking ability
- Customer confidentiality
Timeline
Operations Specialist
The State Bank
01.2021 - Current
Community Office Manager
The State Bank
01.2011 - 05.2021
Associates of Business - Accounting
Oakland Community College
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