Ioanna Dritsa

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Examined customer loan applications for loan approvals and denials.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Complied with established internal controls and policies.

• Reviewed consumer personal and automobile purchase applications against established parameters to determine approval, rejection or modification requirements.
• Developed annual branch business plan for maximum profitability and effectiveness.
• Assessed employee performance and issued disciplinary notices.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Executed loan origination process, including ordering credit reports, UCC searches, insurance information and verifications prior to loan closings.
• Managed largest branch , achieving high customer satisfaction rates
• Planned and coordinated risk mitigation strategies to protect company assets.
• Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
• Performed daily maintenance of loan applicant database.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
• Reached out to customers to discuss late payments and options for remitting amounts due.
• Updated accounts with documentation of interactions and current information.
• Researched, evaluated and resolved discrepancies and customer concerns.
• Received and submitted payments and applied amounts to customer balances.
• Managed daily posting of payments to customer accounts.
• Established clear methods for determining proper process with each customer type.

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• Educated customers about products, pricing and policies to address and resolve issues.
• Assisted customers by answering questions, addressing concerns and providing current account information.
• Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Met and exceeded performance goals to support long-term company growth and market dominance.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.