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Dawné Loggins
Macon,GA
Summary
Dynamic, client-focused professional with over 20 years of experience in client engagement, onboarding, team leadership, and healthcare administration support. Expertise in delivering seamless onboarding experiences, conducting comprehensive training sessions, and managing system integrations to enhance operational efficiency. Recognized for exceptional communication, problem-solving abilities, and relationship-building skills that significantly improve patient and client outcomes. Currently pursuing a Bachelor's degree in Healthcare Administration to deepen knowledge and expertise in healthcare service delivery.
Overview
26
26
years of professional experience
Work History
Human Resources Administrator
Thriveworks
Lynchburg, VA
07.2022 - Current
- - Manage the client engagement and onboarding process, ensuring new clients transition smoothly into services.
- - Conduct detailed needs assessments to understand client requirements and provide tailored support.
- - Train clients on platform use and best practices to maximize service utilization.
- - Serve as the primary point of contact during initial client interactions, resolving concerns and escalating issues as needed.
- - Collaborate with internal departments to streamline workflows, improve client satisfaction, and enhance efficiency.
- - Track engagement metrics, prepare reports, and recommend process improvements to leadership.
- Administered employee records, ensuring accuracy and confidentiality in data management systems.
Assistant Store Manager
Goodwill of North Georgia
Lawrenceville, GA
01.2018 - 08.2021
- - Oversaw hiring, training, and scheduling for a team of 32, fostering strong customer engagement and service delivery.
- - Directed daily operations, implemented merchandising standards, and ensured compliance with organizational policies.
- - Promoted organizational mission and values, strengthening community and client relationships.
Chief Workshop Manager
Build-A-Bear Workshop
Atlanta, GA
08.2014 - 12.2017
- - Delivered training programs for staff on customer service, sales strategies, and new product onboarding.
- - Managed P&L; budget compliance, and sales operations to achieve revenue goals.
- - Enhanced client experience by implementing workflow improvements and staff development initiatives.
District Training Store Manager
Blockbuster Video, Inc.
Mableton, GA
10.2000 - 07.2011
- - Designed and delivered onboarding and training programs for multiple store teams across the district.
- - Exceeded annual financial goals through effective promotional strategies and client service improvements.
- - Mentored employees in client communication, operations, and compliance standards.
Education
Bachelor’s - Healthcare Administration
Southern New Hampshire University
Manchester, NH10-2026
Associate’s - Business Administration
American InterContinental University
Atlanta, GA05-2005
Skills
- Client Onboarding & Training
- Healthcare Administration Support
- Project & Workflow Management
- Prior Authorization Processes (familiarity)
- Technical Troubleshooting & Software Implementation
- Communication & Interpersonal Skills
- Process Improvement & Documentation
- Cross-Functional Collaboration
- Employee relations
- Employee onboarding
Timeline
Human Resources Administrator
Thriveworks
07.2022 - Current
Assistant Store Manager
Goodwill of North Georgia
01.2018 - 08.2021
Chief Workshop Manager
Build-A-Bear Workshop
08.2014 - 12.2017
District Training Store Manager
Blockbuster Video, Inc.
10.2000 - 07.2011
Associate’s - Business Administration
American InterContinental University
Bachelor’s - Healthcare Administration
Southern New Hampshire University
Additional Competencies
- CRM & Microsoft Office Suite Proficiency
- Documentation & Reporting
- Patient/Client Relationship Management
- Empathy & Cultural Competence
- Resource Management & Scheduling